12 days ago
Senior Technical Support Specialist
RemoteHunter
Hybrid
Full Time
$140,000
Hybrid
Job Overview
Job TitleSenior Technical Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$140,000
LocationHybrid
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Job Description
About the Opportunity
The Senior Technical Support Specialist role at RemoteHunter drives the transformation in legal and professional services through advanced agentic AI, enterprise-grade platforms, and domain expertise. This position is crucial for resolving complex technical customer issues and mentoring peers.
Responsibilities
- Manage a high-volume support queue for complex customer issues
- Serve as the senior escalation point for technical investigations
- Lead live customer calls to troubleshoot issues in real time
- Perform expert troubleshooting across integrations, APIs, and system behaviors
- Collaborate with Engineering and Product on bug investigations and resolutions
- Document clear bug reports with reproduction steps and customer impact
- Upskill peers by sharing troubleshooting frameworks and best practices
- Contribute to internal documentation, playbooks, and troubleshooting guides
- Identify patterns and systemic issues to improve processes
Requirements
- 4 to 6+ years supporting complex, AI-powered or machine learning products
- Experience as a senior escalation point for technical and high-risk issues
- Strong troubleshooting skills with APIs, integrations, and system behaviors
- Experience managing bugs and collaborating with Product and Engineering teams
- Ability to manage high ticket volume while maintaining quality and empathy
- Excellent communication skills for both technical and non-technical audiences
- Proven mentoring skills and ability to support peers in challenging cases
- Comfort working in fast-paced environments with evolving processes
Compensation
Salary range: $119,000 to $161,000 USD.
Key skills/competency
- Technical Support
- Troubleshooting
- APIs
- Escalation
- Customer Support
- Mentoring
- Collaboration
- Bug Reporting
- Documentation
- AI
How to Get Hired at RemoteHunter
- Customize your resume: Highlight technical support and troubleshooting skills.
- Research RemoteHunter: Understand their AI-driven platform and values.
- Prepare for technical questions: Emphasize experience with APIs and integrations.
- Showcase mentoring experience: Detail past roles as escalation point.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What technical skills are essential for the Senior Technical Support Specialist role at RemoteHunter?
02How does RemoteHunter evaluate escalation management in the Senior Technical Support Specialist role?
03What collaboration is expected with Engineering and Product teams at RemoteHunter?
04How important is mentoring and upskilling for this Senior Technical Support Specialist role?
05Are there specific customer communication skills required for this role at RemoteHunter?
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