Senior Customer Operations Enablement Specialist

About RemoteHunter

Having surpassed $200M ARR and continuing to grow, RemoteHunter is the leading audit, risk, ESG, and InfoSec platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, rely on this award-winning technology. The team is top-rated on G2.com and Gartner Peer Insights and is known for fostering innovation and collaboration.

About the Opportunity

The Senior Customer Operations Enablement Specialist will support post-sales functions by spearheading the creation, coordination, and facilitation of onboarding programs for the Customer Advisory Services (CAS) organization. This role reports to the CAS Enablement Senior Manager and covers teams including Renewals, Customer Success, Support, Onboarding, and Customer Experience.

Key Responsibilities

• New Employee Onboarding: Facilitate and manage sessions for new hires, track outcomes and reduce ramp time.
• Product Launches & Releases: Coordinate training to support product launches via collaboration with Sales Enablement, Product, and Product Marketing teams.
• Cross-functional Collaboration: Partner with various teams to analyze training needs and develop specialized content.
• Learning Experience Development: Deliver engaging training through classroom sessions, online tutorials, and videos; manage courses in the LMS.
• Reporting & Communication: Prepare dashboards linking onboarding efforts to KPIs; develop strategies to communicate process changes effectively.
• Cultural Enhancement: Work with HR/People teams to boost cultural awareness and strengthen employee connectedness.

Attributes for a Successful Candidate

• 3+ years of experience in customer-facing SaaS support covering multiple cross-functional projects.
• Preferably experienced in training or enablement in sales environments.
• Solid background in SaaS sales, customer success, renewals, and support.
• Expert knowledge of post-sales processes and modern training tools.
• High adaptability, excellent collaboration, and proven ability to manage multiple priorities.
• Strong communication, presentation, and content creation skills using tools like Google Suite and PowerPoint.
• Project management experience with tools such as Monday.com, Jira, or Asana.

Our Company Values

• Customer Obsession
• Win, Together
• Gritty Resilience
• Personal Improvement
• Constant Innovation

Perks

• Join one of the fastest-growing SaaS companies in North America.
• LYBL: $200/mo for life-enhancing expenses.
• Remote and hybrid work options with occasional in-office lunches at the Cerritos office.

Key skills/competency

Customer success, SaaS, post-sales, onboarding, training, enablement, LMS, project management, collaboration, communication