Scheduling Assistant
RemoteHunter
Job Overview
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Job Description
About the Opportunity at RemoteHunter
This team delivers medical, surgical, and cosmetic dermatology care leveraging advanced virtual technologies. The Scheduling Assistant plays a pivotal role in supporting healthcare professionals by providing essential administrative and patient support services. This position is crucial for streamlining workflows, enhancing patient experiences, and upholding the highest standards of confidentiality and professionalism within a virtual environment.
Key Responsibilities
- Assist with all scheduling and contact center activities to ensure smooth operations.
- Answer inbound calls efficiently to schedule appointments for both new and existing patients across all locations.
- Accurately collect and document comprehensive patient medical history into the electronic medical record (EMR) system.
- Perform other assigned duties as needed to support the team and patient care.
Requirements for Success
- High school diploma or equivalent is required; healthcare-specific training is preferred but not essential.
- Demonstrated friendly, polite, and professional demeanor in all interactions.
- Strong written and verbal communication skills are critical for patient and team interaction.
- Possess empathy and a genuinely caring attitude towards patients.
- Be self-motivated, detail-oriented, and capable of working independently in a remote setting.
- Ability to maintain strict patient confidentiality and fully adhere to US HIPAA laws and all other relevant regulations.
- Requires a reliable high-speed internet connection and a quiet, private workspace.
- Candidates must reside in Mississippi.
Compensation and Benefits
This full-time position offers an hourly rate of $14.00. RemoteHunter provides equipment, including a secure laptop, monitor, headset, and webcam. The schedule is Monday through Friday, 11:00 AM to 7:15 PM CST, with one Saturday every 8 weeks from 6:45 AM to 12:45 PM CST.
Key skills/competency
- Patient Scheduling
- Contact Center Operations
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Patient Confidentiality
- Virtual Healthcare Support
- Administrative Support
- Communication Skills
- Customer Service
- Data Entry
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Focus on their commitment to connecting talent with leading remote employers.
- Tailor your resume: Customize your resume to highlight experience in scheduling, patient support, EMR systems, and HIPAA compliance. Use keywords from the Scheduling Assistant job description.
- Showcase communication skills: Prepare to demonstrate strong verbal and written communication, empathy, and professionalism, essential for virtual patient interactions.
- Emphasize remote readiness: Highlight your ability to work independently, attention to detail, and a reliable home office setup, crucial for RemoteHunter's remote roles.
- Prepare for behavioral questions: Be ready to discuss experiences in maintaining confidentiality, handling patient inquiries, and problem-solving in a fast-paced environment.
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