Sales Customer Service

About the Opportunity

This organization, a global digital business services company, seeks a Sales Customer Service professional to support customers and deliver effective solutions. You will thrive in a dynamic, collaborative environment, contributing to the streamlined and sustainable operations of leading brands.

Responsibilities

• Connect with customers via various channels (phone, email, chat, social media) to address inquiries and concerns.
• Calmly resolve and de-escalate customer issues.
• Escalate complex interactions when appropriate to senior staff.
• Respond to assistance requests and process payments as needed.
• Accurately track call information for auditing and reporting purposes.
• Provide constructive feedback on recurring call issues to improve processes.
• Meet defined sales objectives as part of your role.

Requirements

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be at least 18 years of age.
• Typing speed of 25 words per minute or more.
• Comfortable working with Windows-based computer systems.
• Customer service and/or sales experience is preferred.
• A college degree is preferred but not strictly required.
• Ability to consistently follow established procedures and maintain high customer service standards.
• Effective collaboration skills to work seamlessly with team members and supervisors.
• Strong communication, active listening, and analytical skills.
• Good organizational and problem-solving abilities.
• Ability to work efficiently under pressure and prioritize tasks effectively.
• Openness to feedback and flexibility for various shift schedules (day, evening, overnight).
• Critical thinking skills for quick issue analysis and decision-making.
• Proactive, solution-oriented approach focused on enhancing the customer experience.

Work from Home Requirements

• Stable internet connection with a minimum subscribed download speed of 15 Mbps and upload speed of 5 Mbps.
• Your Internet Service Provider (ISP) must ensure no packet loss and a ping under 50ms.
• Internet connection cannot be satellite, mobile data, P2P, or VPN.
• Proof of internet speed will be required.
• A clean, quiet, and distraction-free workspace is essential.

Benefits & Perks

• Comprehensive paid training to get you started.
• Competitive wages.
• Full benefits package, including medical, dental, vision, 401k, and more.
• Generous paid time off.
• Employee wellness and engagement programs.

Key skills/competency

• Customer Service
• Sales Objectives
• De-escalation
• Payment Processing
• Communication Skills
• Problem-Solving
• Windows OS
• Typing Speed
• Remote Work
• Team Collaboration