11 days ago
Sales Customer Service Representative
RemoteHunter
Hybrid
Full Time
$40,000
Hybrid
Job Overview
Job TitleSales Customer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$40,000
LocationHybrid
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Job Description
About the Opportunity
This organization is a global digital business services company providing advanced, digitally powered services to help leading brands streamline their operations sustainably. The Sales Customer Service Representative role involves supporting customers by handling inquiries and delivering effective solutions in a dynamic, collaborative environment.
Responsibilities
- Connect with customers via phone, email, chat, or social media to address questions and concerns.
- Calmly resolve and de-escalate issues.
- Escalate interactions when appropriate.
- Respond to assistance requests and process payments when needed.
- Track call information for auditing and reporting.
- Provide feedback on call issues.
- Meet defined sales objectives.
Requirements
- High School Diploma or equivalent.
- Minimum 6 months customer service experience.
- At least 18 years of age.
- Typing speed of 25 words per minute or more.
- Comfortable with Windows-based computer systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Ability to follow established procedures and maintain customer service standards.
- Effective collaboration skills with team members and supervisors.
- Strong communication, listening, and analytical skills.
- Good organizational and problem-solving abilities.
- Ability to work under pressure and prioritize tasks.
- Openness to feedback and flexible scheduling including various shifts.
- Critical thinking for quick issue analysis and decision-making.
- Proactive, solution-oriented approach focused on customer experience.
Work from Home Requirements
- Internet with minimum subscribed download speed of 15 Mbps and upload speed of 5 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Internet connection cannot be satellite, mobile data, P2P, or VPN.
- Proof of internet speed required.
- Clean and quiet workspace.
Benefits & Perks
- Paid training.
- Competitive wages.
- Full benefits including medical, dental, vision, 401k, and more.
- Paid time off.
- Employee wellness and engagement programs.
Key skills/competency
- Customer Service
- Sales
- De-escalation
- Communication Skills
- Problem-solving
- Payments Processing
- Inquiry Handling
- Reporting
- Collaboration
- Windows OS
How to Get Hired at RemoteHunter
- Research RemoteHunter's values: Understand their mission in connecting talent with leading employers for remote roles.
- Highlight customer service expertise: Tailor your resume to showcase problem-solving and communication skills relevant to customer support.
- Demonstrate remote work readiness: Emphasize your ability to work independently, manage time, and meet technical WFH requirements.
- Prepare for behavioral questions: Practice scenarios demonstrating de-escalation, customer focus, and adaptability in a remote sales and service environment.
- Showcase technical proficiency: Be ready to discuss your comfort with Windows-based systems and multitasking across communication platforms.
Frequently Asked Questions
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