Risk & Fraud Analyst II

About the Opportunity

Join an organization providing a client experience platform for self-care businesses like salons and spas. This RemoteHunter role specifically supports the payments and financial services segment by identifying and investigating risk and fraud patterns. As a Risk & Fraud Analyst II, you will contribute to evolving risk programs through insights from investigations, aiming to improve controls, tools, and overall customer experience.

Responsibilities

• Action day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing.
• Monitor and analyze information from various tools, reports, and documentation to make informed decisions.
• Assess risk levels and make approval recommendations for onboarding and payment processing limits.
• Build trust with customers and internal teams through exceptional customer experience and fraud education.
• Provide feedback on current risk programs and assist with implementing improvements.
• Stay informed of fraud trends and relevant regulations to maintain robust risk programs.
• Assist in developing fraud detection and risk management systems and suggest enhancements.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• 3-7 years of payments industry experience, with a focus on underwriting, transaction monitoring, fraud, dispute, and risk management (higher experience expected for an Analyst II).
• Experience with SQL, Tableau, or Sigma.
• Proficiency with Microsoft Office Suite or Google Workspace, especially Excel or Sheets.
• Familiarity with merchant processing platforms and applications.
• Experience using automation and/or AI tools in the workplace.
• Ability to read and understand credit card processing statements.
• Knowledge of card brand rules and regulations (Visa, Mastercard, etc.).
• Strong analytical, research, and attention to detail skills.
• Ability to research complex merchant issues and communicate findings clearly.

Benefits & Perks

• 401(k) match, plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote work with a monthly work-from-home stipend.
• Family planning resources and specialized support programs.
• Equity participation opportunities.
• Learning and development program to explore related market businesses.

Compensation

Starting total cash compensation ranges between $90,000 and $130,000 USD, depending on skills, experience, and market factors. This role offers significant room for growth and advancement.

Key skills/competency

• Fraud prevention
• Risk management
• Payment processing
• Data analysis
• SQL
• Tableau
• Credit card regulations
• Underwriting
• Transaction monitoring
• Dispute resolution