3 days ago
Remote Sales Customer Service Representative
RemoteHunter
Hybrid
Full Time
$45,000
Hybrid
Job Overview
Job TitleRemote Sales Customer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Opportunity
This organization is a global digital business services company providing advanced, digitally powered services to help leading brands streamline their operations sustainably. The Remote Sales Customer Service Representative role involves supporting customers by handling inquiries and delivering effective solutions in a dynamic, collaborative environment.
Responsibilities
- Connect with customers via phone, email, chat, or social media to address questions and concerns.
- Calmly resolve and de-escalate issues.
- Escalate interactions when appropriate.
- Respond to assistance requests and process payments when needed.
- Track call information for auditing and reporting.
- Provide feedback on call issues.
- Meet defined sales objectives.
Requirements
- High School Diploma or equivalent.
- Minimum 6 months customer service experience.
- At least 18 years of age.
- Typing speed of 25 words per minute or more.
- Comfortable with Windows-based computer systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Ability to follow established procedures and maintain customer service standards.
- Effective collaboration skills with team members and supervisors.
- Strong communication, listening, and analytical skills.
- Good organizational and problem-solving abilities.
- Ability to work under pressure and prioritize tasks.
- Openness to feedback and flexible scheduling including various shifts.
- Critical thinking for quick issue analysis and decision-making.
- Proactive, solution-oriented approach focused on customer experience.
Work from Home Requirements
- Internet with minimum subscribed download speed of 15 Mbps and upload speed of 5 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Internet connection cannot be satellite, mobile data, P2P, or VPN.
- Proof of internet speed required.
- Clean and quiet workspace.
Benefits & Perks
- Paid training.
- Competitive wages.
- Full benefits including medical, dental, vision, 401k, and more.
- Paid time off.
- Employee wellness and engagement programs.
Key skills/competency
- Customer Service
- Sales Support
- Conflict Resolution
- Communication Skills
- Problem Solving
- Data Entry
- Windows OS
- Time Management
- Customer Experience
- Payment Processing
How to Get Hired at RemoteHunter
- Optimize your remote resume: Tailor your resume for remote customer service roles, highlighting communication, problem-solving, and sales achievements.
- Showcase remote readiness: Emphasize your ability to work independently, manage time, and maintain a professional home office environment.
- Ace the virtual interview: Prepare to discuss de-escalation scenarios, sales techniques, and your experience with Windows-based systems.
- Demonstrate customer focus: Provide examples of exceeding customer expectations and proactively resolving complex issues in past roles.
- Leverage RemoteHunter's platform: Ensure your profile on RemoteHunter is complete and highlights relevant experience for leading remote employers.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the technical requirements for the Remote Sales Customer Service Representative role at RemoteHunter's client?
02What kind of shifts are available for this Remote Sales Customer Service position?
03Is prior sales experience mandatory for the Remote Sales Customer Service Representative role?
04How does RemoteHunter fit into the application process for this opportunity?
05What benefits are offered for the Remote Sales Customer Service Representative role?
06What is the required typing speed for this Remote Sales Customer Service Representative job?
07What skills are most critical for success in this Remote Sales Customer Service role?
08Will I receive training for the Remote Sales Customer Service Representative position?
09Can I apply for the Remote Sales Customer Service Representative role without a college degree?
Explore similar opportunities that match your background