3 days ago
Quality Assurance Specialist
RemoteHunter
Hybrid
Full Time
$75,000
Hybrid
Job Overview
Job TitleQuality Assurance Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Opportunity: Quality Assurance Specialist
This role is responsible for leading daily tasks related to Patient Solutions call monitoring, scoring, reporting, and system data entry quality. The Quality Assurance Specialist identifies, analyzes, and develops improvements in productivity, quality, team relationships, and customer service. This specialist supports department managers and directors to maintain program operations and goals.
Responsibilities
- Conduct minimum 8 quality reviews per associate per month, monitoring call handling to ensure KPIs and quality guidelines are met
- Audit case records to verify proper charting and interactions per quality guidelines
- Prepare quality score reports by associate, team, or program for weekly and monthly management review
- Identify service trends and collaborate with management to promote adherence to Patient Solutions and support guidelines
- Serve as SME for all program aspects to identify concerns and opportunities to streamline processes and reduce errors
- Assist with developing training materials and participate in sessions to communicate program enhancements affecting quality reviews
- Monitor program AE’s and present findings for immediate management review and reconciliation
- Support program team on periodic department audits
- Perform additional responsibilities based on department, program, and project needs
Requirements
- Previous call center experience with quality call and system audit reviews preferred
- Experience in patient support, patient assistance, or financial access programs preferred
- Bilingual Spanish preferred
- Bachelor’s Degree or Registered Nurse (BSN or RN) a plus
- Competencies include adaptability, punctuality, customer service, diversity awareness, ethics, interpersonal skills, oral and written communication, organizational support, professionalism, quality focus, productivity, and teamwork
Benefits & Perks
- Preloaded PTO: 100 hours
Key skills/competency
- Call Monitoring
- Quality Assurance
- Patient Solutions
- Data Entry Quality
- Performance Improvement
- Customer Service
- Process Improvement
- Compliance Auditing
- Training Development
- Reporting and Analysis
How to Get Hired at RemoteHunter
- Research RemoteHunter's mission: Study their role in connecting talent and understand their partner companies' values.
- Tailor your resume: Customize your resume to highlight quality assurance, patient support, and call center experience.
- Showcase problem-solving: Prepare examples demonstrating your ability to identify and resolve quality issues.
- Emphasize communication skills: Practice articulating how you've improved processes and handled customer interactions.
- Highlight relevant certifications: Mention any QA, healthcare, or language certifications like a BSN, RN, or Spanish fluency.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Quality Assurance Specialist role at RemoteHunter's partner?
02What kind of experience is beneficial for a Quality Assurance Specialist applying through RemoteHunter?
03How many quality reviews does the Quality Assurance Specialist perform monthly?
04Are there opportunities for process improvement as a Quality Assurance Specialist?
05What educational background is preferred for this Quality Assurance Specialist position?
Explore similar opportunities that match your background