10 days ago
Operations Supervisor
RemoteHunter
Hybrid
Full Time
$60,000
Hybrid
Job Overview
Job TitleOperations Supervisor
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$60,000
LocationHybrid
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Job Description
About the Opportunity
This organization is a global digital business services provider delivering advanced, digitally powered solutions to help leading brands streamline their operations in meaningful and sustainable ways. The Operations Supervisor role focuses on coaching and developing teams to improve performance and support business goals.
Responsibilities
- Coach and develop teams and individuals to enhance skills
- Perform observations on recorded or live calls and score against provided standards
- Complete all work assignments within deadlines
- Maintain open availability for the position
- Lead, coach, and support Customer Service Representatives to meet performance, quality, and productivity targets
- Provide real-time coaching, side-by-side support, and feedback
- Conduct regular performance discussions and support improvement plans
- Recognize and reinforce positive behaviors and achievements
- Ensure adherence to policies, procedures, and regulatory requirements during customer interactions
- Monitor compliance with call scripts, account verification, and data privacy standards
- Address quality issues identified through call monitoring and audits
- Support employee engagement, attendance, and workplace policy compliance
- Assist with Advisor transitions from Nesting to Production
- Participate in training on new policies
- Work effectively in a fast-paced, dynamic, and change-oriented environment
- Perform other duties as assigned by management
- Ensure all policies and procedures are followed and report infractions to management promptly
- Strive to lead a strong team with high adherence, attainment, low attrition, and high quality
Requirements
- Experience in the Energy or Utility vertical preferred
- Strong work ethic
- At least 25% bilingual proficiency required
- Flexible to work Monday to Friday, any 8-hour shift between 7am and 8pm Arizona Time
- Strong customer care skills
- Accurate typing with good grammar and tone
- Ability to empathize with customers
- Quick learner with ability to retain system knowledge and new information
- Proficient with Windows-based computer systems and Microsoft Suite (Excel, PowerPoint, Outlook)
- Able to work independently and efficiently
- Maintain high ethical standards and professional demeanor
- Ability to multitask and meet deadlines
Benefits & Perks
- Paid training
- Competitive wages
- Full benefits including medical, dental, vision, 401k, and more
- Paid time off
- Employee wellness and engagement programs
Key skills/competency
- Coaching & Development
- Performance Management
- Customer Service Excellence
- Quality Assurance
- Compliance Monitoring
- Employee Engagement
- Microsoft Office Suite
- Multitasking
- Time Management
- Communication Skills
How to Get Hired at RemoteHunter
- Tailor your resume: Customize your application to highlight operations supervision and team leadership experience relevant to roles found via RemoteHunter.
- Showcase coaching expertise: Provide concrete examples of how you've developed teams, improved performance, and fostered a positive work environment.
- Emphasize compliance and quality: Detail your experience in monitoring standards, ensuring adherence to policies, and driving quality improvements.
- Highlight industry knowledge: If you have experience in the Energy or Utility sector, make sure this is prominent in your application and interview discussions.
- Prepare for behavioral questions: Be ready to discuss scenarios related to team management, conflict resolution, customer empathy, and multitasking effectively.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of an Operations Supervisor at RemoteHunter's partnered companies?
02What is the required work schedule flexibility for the Operations Supervisor role?
03How important is bilingual proficiency for this Operations Supervisor position?
04What specific software proficiency is needed for the Operations Supervisor role?
05What kind of team support can an Operations Supervisor expect during advisor transitions?
06What benefits and perks are offered for the Operations Supervisor role through RemoteHunter's connections?
07How does this organization measure quality and performance for an Operations Supervisor and their team?
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