Operations Manager, Fulfillment Operations

Operations Manager, Fulfillment Operations at a Health-Tech Startup

Founded in 2015, this San Francisco-based, Series D health-tech startup is building a platform that interfaces between doctors, pharmacies, and patients to streamline the prescription process. The organization offers a B2B2C platform providing end-to-end prescription management and delivery services. The platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access, resulting in improved patient adherence and enabling further innovation.

About the Role

The Operations Manager, Fulfillment Operations plays a crucial role in optimizing network performance and fulfillment operations through data analysis, system configuration, forecasting, and performance monitoring. This role works cross-functionally within the fulfillment organization to maintain high standards of network performance.

Responsibilities

• Analyze operational data to identify areas for improvement in operations and network performance
• Develop and implement data-driven strategies to enhance efficiency and effectiveness
• Create regular reports and presentations to communicate findings and recommendations to stakeholders
• Advise on configuration and management of routing settings to optimize volume management across the network
• Continuously assess and adjust routing algorithms to ensure balanced distribution and efficient resource utilization
• Collaborate with fulfillment teams to implement and test new routing strategies
• Design, develop, and maintain monitoring systems to track network performance in real time
• Establish key performance indicators and benchmarks for network performance
• Create dashboards and alerts for network health and performance visibility
• Identify bottlenecks and risks in the network proactively
• Recommend and implement solutions to maintain peak network performance
• Conduct regular performance audits and provide actionable insights
• Perform routine forecasting to maintain appropriate inventory levels across the network
• Work closely with partner support teams to understand operational challenges and requirements
• Assist in troubleshooting complex partner issues related to routing and performance
• Contribute to development of standard operating procedures and best practices

Qualifications

• Bachelor's degree
• 4+ years of experience in data analysis, preferably in network operations or partner management
• Proficiency in data analysis tools and programming languages such as Python, R, and SQL
• Experience with network routing systems and algorithms
• Familiarity with monitoring tools and dashboard creation like Looker or Tableau
• Strong analytical and problem-solving skills
• Ability to translate complex data into actionable insights
• Experience with agile methodologies and project management tools

Key skills/competency

• Data Analysis
• Network Operations
• Fulfillment Management
• Performance Monitoring
• Routing Algorithms
• Forecasting
• SQL
• Python
• R
• Tableau
• Looker
• Agile Methodologies