10 days ago
Onboarding Specialist
RemoteHunter
Hybrid
Full Time
$120,000
Hybrid
Job Overview
Job TitleOnboarding Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$120,000
LocationHybrid
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Job Description
About the Opportunity
The organization is a fast-growing FinTech company founded in 2019 that offers a Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, and veterinarians. The Onboarding Specialist role involves setting up customers for success with a financing platform and managing new accounts for the first 30 days to ensure effective onboarding and customer engagement.
Responsibilities
- Deliver training to customers
- Prepare before calls to ensure efficient and practical implementation
- Share narratives based on past customer successes to build momentum
- Use various software platforms to conduct onboarding
- Maximize customer usage of the platform within 30 days
- Introduce and optimize marketing and placement with merchant partners
- Provide best practices and materials to increase customer revenue and platform usage
- Provide feedback to internal teams
Requirements
- 2 or more years of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to connect interpersonally
- Comfortable using various software platforms
- Adaptable with troubleshooting skills
- Problem solver with high attention to detail
- Bonus for experience in sales, customer success, or account management
Compensation
- $87,000 base pay
- $33,000 uncapped on-target commission
- Equity grant
- Medical, vision, and dental benefits
- Fully remote work
- Summer and winter company retreats
Key skills/competency
- Customer Onboarding
- Customer Engagement
- FinTech Solutions
- Platform Implementation
- Customer Training
- Account Management
- Troubleshooting
- Communication Skills
- Sales Support
- Customer Success
How to Get Hired at RemoteHunter
- Research the FinTech company: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight customer-facing experience, FinTech knowledge, and success in onboarding or account management.
- Showcase your communication skills: Prepare to demonstrate strong verbal and written communication through compelling examples in your interview.
- Highlight problem-solving abilities: Emphasize your troubleshooting and attention to detail, crucial for an Onboarding Specialist role.
- Connect with current employees: Network on LinkedIn with existing employees to gain insights into the company culture and interview process.
Frequently Asked Questions
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01What is the primary focus of the Onboarding Specialist role at this FinTech company?
02What kind of customers will the Onboarding Specialist be working with?
03What software platforms are relevant for an Onboarding Specialist at this company?
04How does RemoteHunter facilitate the application process for this Onboarding Specialist position?
05What are the opportunities for career growth within this FinTech company for an Onboarding Specialist?
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