8 days ago
Onboarding Specialist
RemoteHunter
Hybrid
Full Time
$120,000
Hybrid
Job Overview
Job TitleOnboarding Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$120,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Opportunity:
RemoteHunter is seeking an Onboarding Specialist for a fast-growing FinTech company founded in 2019 that offers a Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, and veterinarians. The Onboarding Specialist role involves setting up customers for success with a financing platform and managing new accounts for the first 30 days to ensure effective onboarding and customer engagement.
Responsibilities:
- Deliver training to customers
- Prepare before calls to ensure efficient and practical implementation
- Share narratives based on past customer successes to build momentum
- Use various software platforms to conduct onboarding
- Maximize customer usage of the platform within 30 days
- Introduce and optimize marketing and placement with merchant partners
- Provide best practices and materials to increase customer revenue and platform usage
- Provide feedback to internal teams
Requirements:
- 2 or more years of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to connect interpersonally
- Comfortable using various software platforms
- Adaptable with troubleshooting skills
- Problem solver with high attention to detail
- Bonus for experience in sales, customer success, or account management
Compensation:
- $87,000 base pay
- $33,000 uncapped on-target commission
- Equity grant
- Medical, vision, and dental benefits
- Fully remote work
- Summer and winter company retreats
Key skills/competency:
- Customer Onboarding
- Customer Success
- FinTech Platform
- Client Training
- Account Management
- Problem Solving
- Communication Skills
- Software Usage
- Sales Enablement
- Relationship Building
How to Get Hired at RemoteHunter
- Research the hiring FinTech company: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your Onboarding Specialist resume: Tailor your resume to highlight experience in FinTech, customer success, and platform training with specific metrics.
- Prepare for client-facing interview scenarios: Practice articulating your ability to deliver training, troubleshoot, and maximize customer engagement effectively.
- Showcase adaptability and problem-solving: Be ready with examples of how you've successfully navigated new software and resolved complex client issues.
- Emphasize your FinTech and sales acumen: Highlight any experience with financial platforms or driving user adoption and revenue growth in previous roles.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary function of an Onboarding Specialist for a FinTech company found via RemoteHunter?
02What specific experience is required for the Onboarding Specialist role through RemoteHunter?
03How does the Onboarding Specialist contribute to revenue generation for the FinTech company?
04What kind of software platforms will an Onboarding Specialist use for onboarding?
05Does the Onboarding Specialist role at this FinTech company offer remote work options?
06How is performance measured for the Onboarding Specialist in the first 30 days?
07What are the unique challenges of onboarding medical practices to a financing platform?
08Are there opportunities for professional development or further training for an Onboarding Specialist?
Explore similar opportunities that match your background