5 days ago
Onboarding Specialist
RemoteHunter
Hybrid
Full Time
$120,000
Hybrid
Job Overview
Job TitleOnboarding Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$120,000
LocationHybrid
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Job Description
About the Opportunity
RemoteHunter is seeking an Onboarding Specialist for a fast-growing FinTech company founded in 2019. This company offers a Buy Now, Pay Later solution specifically designed for medical practices, including dentists, medical aesthetics, and veterinarians. In this crucial role, you will be responsible for setting up new customers for success with the financing platform and actively managing these accounts for their initial 30 days to ensure effective onboarding and high customer engagement.
Responsibilities
- Deliver comprehensive training to new customers on the platform.
- Conduct thorough preparation before each call to ensure efficient and practical implementation.
- Share compelling success narratives from previous customers to build momentum and demonstrate value.
- Utilize various software platforms to facilitate and conduct the onboarding process effectively.
- Strategically maximize customer usage of the financing platform within the critical first 30 days.
- Introduce and optimize marketing and placement strategies with merchant partners.
- Provide best practices and valuable materials to help customers increase their revenue and platform usage.
- Offer constructive feedback to internal teams to continuously improve the product and service offering.
Requirements
- 2 or more years of experience in a direct customer-facing role.
- Demonstrated strong verbal and written communication skills.
- Exceptional ability to connect interpersonally with diverse clients.
- Comfortable and proficient in using various software platforms.
- Highly adaptable with strong troubleshooting skills to resolve issues efficiently.
- A proactive problem solver with meticulous attention to detail.
- Bonus points for prior experience in sales, customer success, or account management.
Compensation & Benefits
- Competitive base pay of $87,000.
- Uncapped on-target commission of $33,000.
- Significant equity grant in a growing FinTech company.
- Comprehensive medical, vision, and dental benefits.
- Flexible, fully remote work arrangement.
- Opportunity to attend summer and winter company retreats.
Key skills/competency
- Customer Onboarding
- FinTech Solutions
- Client Training
- Account Management
- Customer Engagement
- Communication Skills
- Software Proficiency
- Problem Solving
- Client Relationship Management
- Buy Now Pay Later (BNPL)
How to Get Hired at RemoteHunter
- Research RemoteHunter's values: Understand their mission in connecting talent with leading FinTech companies and how the Onboarding Specialist role aligns.
- Tailor your resume strategically: Highlight customer-facing experience, FinTech knowledge, software proficiency, and any sales or account management background for the Onboarding Specialist role.
- Showcase your problem-solving skills: Prepare examples demonstrating your ability to troubleshoot, adapt, and provide solutions in a client-centric environment.
- Emphasize communication and interpersonal skills: Practice articulating how you build rapport, deliver training, and share success narratives effectively with new clients.
- Prepare for remote interview success: Ensure a professional remote setup, test your technology, and be ready to discuss managing client relationships virtually.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of an Onboarding Specialist role at RemoteHunter's client?
02What kind of medical practices will I be working with as an Onboarding Specialist?
03What software platforms should I be comfortable with for this Onboarding Specialist position?
04How does the Onboarding Specialist contribute to revenue growth for the medical practices?
05Is the Onboarding Specialist position at RemoteHunter's client a fully remote opportunity?
06What is the typical career progression for an Onboarding Specialist at a fast-growing FinTech company?
07What are the key performance indicators (KPIs) for an Onboarding Specialist at RemoteHunter's client?
08How important is FinTech experience for this Onboarding Specialist role?
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