4 days ago

Onboarding Specialist

RemoteHunter

Hybrid
Full Time
$120,000
Hybrid

Job Overview

Job TitleOnboarding Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$120,000
LocationHybrid

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Job Description

About the Onboarding Specialist Opportunity

The organization, a fast-growing FinTech company founded in 2019, offers a Buy Now, Pay Later solution specifically designed for medical practices like dentists, medical aesthetics, and veterinarians. This Onboarding Specialist role is pivotal in ensuring customers successfully adopt their financing platform. You will manage new accounts for their initial 30 days, focusing on effective onboarding and maximizing customer engagement.

Key Responsibilities

  • Deliver comprehensive training to new customers.
  • Prepare thoroughly before calls to ensure efficient and practical platform implementation.
  • Share compelling narratives based on past customer successes to build momentum and enthusiasm.
  • Utilize various software platforms to conduct seamless onboarding processes.
  • Maximize customer usage of the financing platform within the crucial first 30 days.
  • Introduce and optimize marketing and placement strategies with merchant partners.
  • Provide best practices and valuable materials to help customers increase their revenue and platform utilization.
  • Offer constructive feedback to internal teams for continuous product and process improvement.

What We're Looking For

  • 2 or more years of experience in a dynamic customer-facing role.
  • Strong verbal and written communication skills, enabling clear and effective interactions.
  • A natural ability to connect interpersonally, building rapport and trust with customers.
  • Comfortable and proficient in using various software platforms.
  • Adaptable with proven troubleshooting skills to resolve issues efficiently.
  • A proactive problem solver with exceptional attention to detail.
  • Bonus points for experience in sales, customer success, or account management roles.

Compensation and Benefits

  • $87,000 base pay.
  • $33,000 uncapped on-target commission.
  • Equity grant.
  • Comprehensive medical, vision, and dental benefits.
  • Fully remote work arrangement.
  • Enjoy summer and winter company retreats.

Key skills/competency

  • Customer Onboarding
  • Client Training
  • Account Management
  • FinTech Solutions
  • Platform Implementation
  • Customer Engagement
  • Troubleshooting
  • Communication Skills
  • Sales Support
  • Customer Success

Tags:

Onboarding Specialist
Customer Training
Account Management
Customer Engagement
Client Success
FinTech
Buy Now, Pay Later
Platform Usage
Marketing Optimization
Troubleshooting
Problem Solving
Communication Skills
CRM Software
Customer Success Platforms
Presentation Tools
Analytics Software
Communication Software
Project Management Tools
Ticketing Systems
Reporting Tools
Virtual Meeting Platforms

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How to Get Hired at RemoteHunter

  • Research the FinTech company's mission: Study the values, market impact, and growth story of the Buy Now, Pay Later FinTech solution for medical practices that RemoteHunter is supporting.
  • Tailor your resume for an Onboarding Specialist: Highlight customer-facing experience, training delivery, platform implementation, and FinTech industry exposure, ensuring keywords align with the job description.
  • Prepare for client success scenarios: Practice discussing how you've maximized customer usage, optimized marketing, and provided best practices in previous roles, demonstrating impact.
  • Showcase your software proficiency: Be ready to discuss your comfort with various software platforms and your troubleshooting abilities, essential for the Onboarding Specialist role.
  • Demonstrate strong communication and interpersonal skills: Prepare examples of how you connect with clients, share success narratives, and provide feedback effectively during your interviews.

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