Onboarding Specialist
@ RemoteHunter

Hybrid
$80,000
Hybrid
Full Time
Posted 5 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @remotehunter.com
Recommended after applying

Job Details

About the Opportunity

The organization is seeking an Onboarding Specialist to help drive customer loyalty by ensuring clients are set up for success with the company’s solutions. Reporting to the Director, Client Success & Support, you'll foster strong client relationships through exceptional customer service, addressing inquiries, resolving issues, and coordinating with internal teams to exceed client expectations.

Why Join This Team?

  • An energetic and dynamic startup in a hot market.
  • A passion for innovating and solving hard problems globally.
  • Strong focus on system performance and customer happiness.
  • Work with industry veterans and senior tech professionals.
  • Remote work with a great work-life balance.

Who You Are

  • Clear and concise communicator with natural storytelling abilities.
  • Able to explain technical concepts to non-technical audiences.
  • Passionate about languages, accessibility, and event technology.
  • Experienced in customer service, onboarding, and software integration.
  • Comfortable with CRM systems and virtual presentations.
  • Enthusiastic, curious, and committed with a strong work ethic.

What You’ll Be Doing

  • Serve as the main point of contact during client onboarding.
  • Own the onboarding process with internal team coordination.
  • Lead kick-offs, training workshops, escalation calls, and meetings.
  • Train customers on platform use via video and email.
  • Provide technical and consultative support while guiding best practices.
  • Assist Customer Success with workflow and data tracking.
  • Act as a customer advocate and offer product insights.
  • Develop and innovate the onboarding playbook.

Additional Responsibilities

  • Answer emails and chats for customer support.
  • Investigate and troubleshoot customer issues.
  • Manage the 24/7 emergency line on a rotating basis.

Location & Work Arrangement

This fully remote role welcomes candidates from anywhere in the US & Canada. Office space in Los Altos, California is available for San Francisco Bay Area residents who wish to use it.

Key Skills/Competency

  • Customer Success
  • Onboarding
  • CRM
  • Training
  • Technical Support
  • Communication
  • Remote Work
  • Problem Solving
  • Consultative
  • Relationship Building
Apply without a personalized resume

How to Get Hired at RemoteHunter

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer success and onboarding skills.
  • Emphasize remote work: Demonstrate effective self-management and communication.
  • Research RemoteHunter: Understand their startup culture and innovations.
  • Prepare real examples: Showcase successful client onboarding experiences.
  • Leverage CRM tools: Prove familiarity with relevant software.

📝 Interview Preparation Advice

Technical Preparation

Review CRM systems and technical workflows.
Practice using onboarding software and tools.
Prepare examples of technical troubleshooting.
Update knowledge on SaaS solutions.

Behavioral Questions

Describe handling difficult customer situations.
Explain your remote communication strategies.
Share experiences of managing multiple tasks.
Discuss collaboration with diverse teams.

Frequently Asked Questions