5 days ago

Onboarding Specialist

RemoteHunter

Hybrid
Full Time
$87,000
Hybrid

Job Overview

Job TitleOnboarding Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$87,000
LocationHybrid

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Job Description

About the Opportunity

The organization is a fast-growing FinTech company founded in 2019 that offers a Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, and veterinarians. The Onboarding Specialist role involves setting up customers for success with a financing platform and managing new accounts for the first 30 days to ensure effective onboarding and customer engagement.

Responsibilities

  • Deliver training to customers
  • Prepare before calls to ensure efficient and practical implementation
  • Share narratives based on past customer successes to build momentum
  • Use various software platforms to conduct onboarding
  • Maximize customer usage of the platform within 30 days
  • Introduce and optimize marketing and placement with merchant partners
  • Provide best practices and materials to increase customer revenue and platform usage
  • Provide feedback to internal teams

Requirements

  • 2 or more years of experience in a customer-facing role
  • Strong verbal and written communication skills
  • Ability to connect interpersonally
  • Comfortable using various software platforms
  • Adaptable with troubleshooting skills
  • Problem solver with high attention to detail
  • Bonus for experience in sales, customer success, or account management

Compensation

  • $87,000 base pay
  • $33,000 uncapped on-target commission
  • Equity grant
  • Medical, vision, and dental benefits
  • Fully remote work
  • Summer and winter company retreats

Key skills/competency

  • Customer Onboarding
  • Client Training
  • Account Management
  • FinTech Solutions
  • Customer Engagement
  • Platform Implementation
  • Problem Solving
  • Communication Skills
  • Sales Support
  • Troubleshooting

Tags:

Onboarding Specialist
customer training
account management
client engagement
platform usage
best practices
feedback
troubleshooting
FinTech
problem-solving
CRM
communication tools
presentation software
SaaS
customer support software
web conferencing
project management software
data entry
Google Workspace
Microsoft Office

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How to Get Hired at RemoteHunter

  • Research RemoteHunter's values: Understand their mission in connecting talent with leading FinTech companies.
  • Tailor your resume: Highlight customer-facing experience, FinTech knowledge, and success in onboarding or account management.
  • Showcase problem-solving skills: Prepare examples demonstrating your adaptability and troubleshooting abilities.
  • Emphasize communication: Practice articulating how you build rapport and deliver effective training.
  • Understand the FinTech landscape: Be ready to discuss trends in Buy Now, Pay Later solutions for medical practices.

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