NOC Engineer - Remote
RemoteHunter · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
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Job highlights
- Monitor network infrastructure and resolve incidents.
- Provide customer support via phone and email.
- Perform network administration and documentation.
- Requires 1+ year network/NOC experience.
- Cisco CCNP preferred; remote work available.
About the role
About Our Client
The organization operates in the network infrastructure and managed services sector. It addresses the challenge of maintaining reliable and available network systems for its clients by providing monitoring, incident response, and technical support services. The company emphasizes collaboration across teams to uphold core values and achieve operational goals.About the Opportunity
The NOC Engineer role involves monitoring network infrastructure, responding to incidents, and resolving outages to ensure continuous service availability. This position contributes to maintaining client network stability and supports customer satisfaction through effective communication and problem resolution. The role is integral to the Cloud and Managed Service team and works closely with project teams to support organizational objectives.Responsibilities
Incident Response & Technical Support
- Restoration & Recovery: Respond promptly to network incidents and restore service efficiently to minimize downtime.
- Omnichannel Support: Provide direct technical support to customers via phone and email, maintaining a professional demeanor at all times.
- Network Administration: Perform standard moves, adds, and changes (MAC) within the Cisco collaboration environment.
- Continuous Improvement: Recommend targeted improvements to infrastructure stability and advocate for enhanced customer experiences.
Documentation & Communication
- Ticketing & Records: Document all restoration steps clearly within the ticketing system and provide regular status updates to customers on open issues.
- Knowledge Management: Create comprehensive troubleshooting guides following established documentation standards.
- Client Advocacy: Develop a deep understanding of customer business challenges to better align technical support with their operational needs.
Professional Development & Performance
- Training: Complete required training modules and maintain active industry certifications.
- Goal Alignment: Meet or exceed individual performance goals while aligning daily activities with overall company objectives.
Requirements
Networking & Infrastructure Expertise
- Experience: Minimum of 1 year of experience as a Network Engineer or working within a Network Operations Center (NOC).
- Routing & Switching: Strong knowledge of Cisco, Cisco Meraki, HP, Aruba, and Juniper technologies.
- Network Fundamentals: Extensive knowledge of the OSI model, switching, and internet routing protocols.
- Wireless & Security: Understanding of enterprise wireless technologies and network security using Cisco ASA/Firepower, Cisco ISE, Palo Alto, or Fortinet.
Technical Ecosystems
- Cisco Tooling: Basic familiarity with Cisco applications such as Prime, DNA Center, and Umbrella.
- Collaboration Services: A basic understanding of Cisco Collaboration deployments (CUCM, CUC, IM&P, CER, UCCX) is highly desirable.
- Architectural Logic: Ability to identify service architecture issues and collaborate with senior engineering teams on long-term solutions.
Professional Skills
- Certification: Cisco CCNP certification or an equivalent industry credential is preferred.
- Communication: Excellent verbal and written communication skills with a customer-focused approach.
- Soft Skills: Strong analytical, multitasking, and organizational abilities with high attention to detail.
- Resilience: Ability to perform effectively under pressure and manage sensitive customer expectations.
Compensation and Benefits
- Compensation: Salary Range: $40,000 to $120,000 USD per year. Final compensation is determined based on the candidate's level of experience and active certifications.
- Benefits & Perks: Health & Wellness: Comprehensive Health Care Plan (Medical, Dental, Vision), Life Insurance (Basic, Voluntary, AD&D), and access to Wellness Resources.
- Financial Planning: Retirement Plan options including 401(k) and IRA.
- Time Off: Paid Time Off (vacation, sick leave, public holidays) and Family Leave (maternity/paternity).
- Growth & Culture: Training and development opportunities, a Work from Home option, and provided food/snacks.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.Skills & topics
- NOC Engineer
- Network Operations Center
- Network Monitoring
- Incident Response
- Technical Support
- Network Administration
- Cisco
- Routing
- Switching
- CCNP
How to get hired
- Tailor your resume: Highlight Cisco, routing, switching, and NOC experience.
- Showcase certifications: Emphasize CCNP or equivalent credentials.
- Demonstrate soft skills: Detail communication, analytical, and resilience abilities.
- Apply online: Submit your application through the hiring company's portal.
Technical preparation
Master OSI model, switching, and routing protocols.,Gain experience with Cisco, Meraki, HP, Aruba, Juniper.,Familiarize yourself with Cisco security tools.,Understand Cisco Collaboration deployments basics.
Behavioral questions
Describe a critical network incident you resolved.,How do you handle customer escalations calmly?,How do you prioritize tasks under pressure?,How do you contribute to continuous improvement?
Frequently asked questions
- What is the salary range for the NOC Engineer role at RemoteHunter?
- The NOC Engineer role offers a salary range of $40,000 to $120,000 USD per year. The final compensation will be determined by your experience level and active certifications.
- What are the key technical skills required for the NOC Engineer position?
- Essential technical skills include a minimum of 1 year of experience in network engineering or a NOC environment, strong knowledge of Cisco, Cisco Meraki, HP, Aruba, and Juniper technologies, understanding of routing and switching protocols, and familiarity with network security.
- Is the NOC Engineer position remote?
- Yes, this NOC Engineer position is a Work from Home option, offering a remote work arrangement.
- What certifications are preferred for this NOC Engineer role?
- A Cisco CCNP certification or an equivalent industry credential is preferred for this NOC Engineer role. Demonstrating active certifications can positively impact your final compensation.
- What kind of benefits does the client offer for the NOC Engineer position?
- The client provides a comprehensive benefits package including a Health Care Plan (Medical, Dental, Vision), Life Insurance, Retirement Plan options (401(k), IRA), Paid Time Off, and Family Leave.
- How does RemoteHunter help candidates applying for this NOC Engineer role?
- RemoteHunter connects exceptional candidates with leading employers like this one. They guide you to complete your full application directly through the hiring company’s career page or ATS.
- What is the ideal candidate profile for the NOC Engineer role?
- The ideal candidate has at least one year of experience, strong networking fundamentals, excellent communication and analytical skills, and the ability to perform under pressure. A Cisco CCNP is preferred.
- What is the company's stance on diversity and inclusion for the NOC Engineer role?
- The client is an equal opportunity employer committed to creating an inclusive environment. They celebrate diversity and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, or national origin.