Human Resources Specialist

About Our Client

The organization is the largest community-based, integrated women's health network in the United States, serving women across New Jersey, Pennsylvania, Indiana, and Kentucky. Its network includes over 400 providers in nearly 150 locations, specializing in OB/GYN care, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility. The organization focuses on delivering personalized care to help women lead healthier, happier lives. It has been recognized as the top physician practice for women’s health by an independent rating agency and has maintained certification as a Great Place to Work for four consecutive years.

About the Opportunity

The Human Resources Specialist will act as the primary contact for general HR inquiries and manage the daily workflow of HR service tickets. This role supports employees with questions on benefits, paid time off, personal information updates, and employment verifications. The position contributes by enhancing HR efficiency through process improvements and automation, ensuring timely and effective HR service delivery.

Responsibilities

• Manage Tier 0 and Tier 1 HR inquiries via ticketing system
• Assign and track HR tickets to ensure timely resolution
• Monitor the ticket queue for prompt handling and categorization
• Respond to employee questions about benefits, PTO, personal information, and verifications
• Provide clear information on HR policies and processes
• Update employee data accurately in the HRIS system (UKG Pro)
• Identify recurring issues and collaborate on automation solutions
• Propose process improvements to reduce manual workload and improve service
• Work with HR leadership to prioritize automation projects
• Collaborate with HR Generalists, Analysts, and other departments for smooth service delivery
• Serve as liaison between employees and HR team for effective communication
• Maintain and update HR documentation and knowledge base
• Apply critical thinking to resolve complex issues efficiently
• Use performance metrics to identify improvement opportunities
• Deliver courteous, solution-focused support with professional communication
• Anticipate employee needs and provide tailored guidance

Requirements

• Minimum 2 years of experience in HR service delivery, support, or administration, preferably in healthcare or multi-state environments
• Experience with ticketing systems such as Zoho Service Desk preferred
• High school diploma or GED required; Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Strong critical thinking and problem-solving skills
• Excellent communication skills, including handling sensitive information
• Experience with benefits administration, PTO management, and employment verifications
• Familiarity with HRIS systems and accurate data management
• Ability to work independently, manage time, and stay organized remotely
• High integrity and confidentiality in handling sensitive data
• Strong interpersonal skills and ability to collaborate across teams and states

Preferred Qualifications

• Experience in women’s healthcare or related fields preferred
• Knowledge of Leave of Absence support and state-specific HR laws is a plus

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Key skills/competency

HR Service Delivery, HR Ticketing Systems, Employee Support, Benefits Administration, PTO Management, HRIS Systems, Process Improvement, Automation, HR Policies, Critical Thinking