Fraud Intake Analyst
RemoteHunter · United States
- Hybrid
- Full-time
- $85,000 / year
- United States
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Job highlights
- Manage fraud intake and documentation processes.
- Log and classify all fraud events accurately.
- Improve intake workflows and detection logic.
- Support cross-functional teams and leadership.
- Ensure data quality for analytics and reporting.
About the role
About Our Client
The organization operates in the financial services sector, focusing on preventing wire fraud within enterprise environments. It addresses the critical challenge of detecting and mitigating fraudulent activities in financial transactions by maintaining a comprehensive fraud prevention program. This program involves multiple teams including Compliance, Fraud Operations, and Information Security to enhance incident response and improve fraud detection capabilities.
About the Opportunity
The Fraud Intake Analyst role is essential for managing the front line of fraud event intake and documentation. This position ensures accurate capture and classification of fraud incidents, enabling effective analytics, detection improvements, and compliance reporting. The role supports cross-functional teams by coordinating incident handling and contributing to post-incident reviews, directly impacting the strength and responsiveness of the organization's wire fraud defense.
Responsibilities
- Manage end-to-end fraud intake process by logging all attempted and confirmed fraud events.
- Maintain accurate records of incident metadata, communications, and related documentation.
- Apply consistent taxonomies and classifications to support analytics and reporting.
- Identify and implement improvements to intake processes and workflows.
- Coordinate intake triage and route cases to appropriate internal teams.
- Manage intake queues and maintain service-level standards for case handling.
- Provide visibility into case volumes and statuses.
- Lead or support structured Post-Incident Reviews to analyze root causes and control gaps.
- Document findings and track follow-up actions.
- Incorporate lessons from fraud events into processes, training, and detection logic.
- Partner with various teams to strengthen fraud prevention measures.
- Communicate incident updates and summaries to leadership and stakeholders.
- Ensure data quality for downstream analytics and reporting.
- Support development of key risk and performance indicators.
- Collaborate with data analysts to improve fraud data readiness.
Requirements
- Bachelor’s degree in Business, Information Systems, Criminal Justice, Finance, or related field, or equivalent experience.
- Minimum 2 years in operations, compliance, fraud prevention, or related process-driven roles.
- Strong attention to detail and ability to maintain structured documentation.
- Experience with case management systems or operational ticketing platforms.
- Proficiency in Excel including pivot tables and basic data analysis.
- Effective written communication skills for documentation and reporting.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in fraud operations, financial crimes, cyber fraud, or risk management.
- Background in IT or Security Operations.
- Experience with incident reviews or operational investigations.
- Familiarity with email security platforms and fraud monitoring tools.
- Experience with KRIs, PKIs, trend analysis, and dashboards.
- Analytical skills to identify patterns and correlate data across systems.
Pay Range and Compensation Package
Compensation range: $75,000 - $95,000 annually, depending on location, skillset, and experience. Total rewards include optional health and welfare insurance (medical, dental, vision, life, disability), paid holidays, vacation, sick time off, matching 401(k) plan, and employee stock purchase plan.
Benefits & Perks
- Optional medical, dental, and vision insurance
- Paid holidays, vacation, and sick leave
- Matching 401(k) plan
- Employee stock purchase plan
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Key skills/competency
- Fraud Prevention
- Intake Management
- Incident Response
- Documentation
- Compliance
- Risk Management
- Data Analysis
- Excel
- Case Management
- Financial Services
Skills & topics
- Fraud Analyst
- Fraud Prevention
- Intake Management
- Incident Response
- Compliance
- Risk Management
- Data Analysis
- Financial Services
- Operations
- Documentation
How to get hired
- Tailor your resume: Highlight your 2+ years in operations, compliance, or fraud prevention, emphasizing attention to detail and case management systems.
- Showcase technical skills: Detail your proficiency in Excel, including pivot tables and data analysis for fraud data.
- Emphasize communication: Provide examples of your effective written communication for documentation and reporting fraud incidents.
- Prepare for interviews: Be ready to discuss your experience with fraud, risk management, and process improvement in fast-paced environments.
- Understand the role: Demonstrate your understanding of the wire fraud prevention landscape and the importance of accurate intake.
Technical preparation
Master Excel: pivot tables, VLOOKUPs, and data analysis.,Familiarize with case management/ticketing systems.,Understand fraud typologies and financial transactions.,Practice data entry and maintaining structured logs.
Behavioral questions
Describe handling sensitive, confidential information.,How do you prioritize tasks under pressure?,Give an example of improving a process.,How do you ensure accuracy in your work?
Frequently asked questions
- What is the typical career path for a Fraud Intake Analyst at this company?
- While specific paths vary, a Fraud Intake Analyst at this organization often progresses into more specialized roles within Fraud Operations, Compliance, or Information Security. Opportunities may include becoming a Senior Fraud Analyst, Incident Reviewer, or contributing to detection strategy development, leveraging the foundational experience gained in managing and analyzing fraud events.
- What are the key differences between the Fraud Intake Analyst role and other fraud roles?
- The Fraud Intake Analyst is the primary point of contact for initial fraud event reporting, focusing on accurate documentation and classification. Unlike roles that might focus on deep investigation or detection rule creation, this position ensures the integrity and completeness of the initial data, which is crucial for all subsequent fraud prevention activities.
- How does the company support professional development for a Fraud Intake Analyst?
- The company invests in its employees through various means. While specific programs aren't detailed, typical support includes opportunities for on-the-job training, exposure to cross-functional teams (Compliance, InfoSec), potential for specialized certifications, and the chance to contribute to process improvements, all of which foster professional growth within the fraud and risk domain.
- What kind of case management systems does RemoteHunter's client typically use?
- Clients in the financial services sector focused on fraud prevention often utilize robust case management systems. While specific platforms aren't named, common examples include ServiceNow, Salesforce Service Cloud, or specialized fraud management platforms. Experience with any structured ticketing or case management system is highly valued.
- How does the company handle remote work for the Fraud Intake Analyst position?
- This Fraud Intake Analyst position is explicitly listed as remote. The company is set up to support remote employees, likely providing necessary tools and communication channels to ensure seamless collaboration and productivity regardless of physical location. The compensation range also notes that location can influence the final salary.
- What are the 'total rewards' mentioned for the Fraud Intake Analyst role?
- The 'total rewards' package for the Fraud Intake Analyst role goes beyond the base salary. It includes optional health benefits (medical, dental, vision, life, disability), paid time off (holidays, vacation, sick leave), a matching 401(k) retirement plan, and an employee stock purchase plan, aiming to provide comprehensive support for employees' well-being and financial future.
- What does 'equivalent experience' mean for the Fraud Intake Analyst degree requirement?
- 'Equivalent experience' for the Fraud Intake Analyst role typically means that a Bachelor's degree is not strictly required if a candidate possesses a significant amount of relevant work experience. For example, several years of direct experience in operations, compliance, or fraud prevention roles could be considered in lieu of a formal degree.