12 days ago
Customer Support Specialist
RemoteHunter
Hybrid
Full Time
$48,880
Hybrid
Job Overview
Job TitleCustomer Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$48,880
LocationHybrid
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Job Description
About the Opportunity
This organization provides a platform to deliver high-quality virtual care at scale with configurable programs, an intuitive consumer interface, and a nationwide network of board-certified clinicians. The Customer Support Specialist role supports first level support associates and clinicians to enhance the overall customer experience.
Responsibilities
- Triage or respond to second level Zendesk support tickets within SLA guidance
- Answer incoming calls from clients, patients, and pharmacies
- Handle complex technical troubleshooting and sensitive situations
- Problem solve and de-escalate issues
- Escalate tickets beyond tier 2 when necessary
- Collaborate cross-functionally with other teams to resolve issues
- Vet and submit JIRA tickets for Engineering and Operations teams
Requirements
- 2-5 years of customer support or related experience in a high-volume, fast-paced role
- Experience with Zendesk is required
- Strong empathy, trust-building ability, and patience
- Excellent verbal and written communication skills
- Ability to manage escalations
- Healthcare experience is a plus
Benefits & Perks
- Medical, Dental and Vision insurance
- Life, Short and Long Term Disability coverage
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
Compensation
Hourly rate between $22-25 based on role scope, experience, education, location, and market factors.
Key skills/competency
- Customer Support
- Zendesk
- Technical Troubleshooting
- Escalation Management
- Communication
- JIRA
- Virtual Care
- Problem Solving
- Collaboration
- Healthcare
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study mission, values, and employee reviews.
- Customize your resume: Highlight Zendesk and troubleshooting expertise.
- Prepare concrete examples: Demonstrate handling escalations well.
- Network on LinkedIn: Connect with current employees.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What key experiences does RemoteHunter seek for a Customer Support Specialist?
02How should I address escalation scenarios for the Customer Support Specialist role at RemoteHunter?
03Is previous healthcare support experience required for the Customer Support Specialist role at RemoteHunter?
04What technical tools should I be proficient in for the Customer Support Specialist position with RemoteHunter?
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