Customer Service Specialist

About the Opportunity:

This Customer Service Specialist role at RemoteHunter focuses on enhancing customer satisfaction by delivering courteous, professional, and efficient service. You will be responsible for proactively engaging with low-volume accounts to ensure consistent communication, support smooth order processing, and resolve issues effectively.

Responsibilities:

• Initiate monthly service calls to assigned low-volume accounts within the local area.
• Keep customers informed about new programs, promotions, products, and services.
• Provide assistance with various issues, including missed shipments, price adjustments, and backorders.
• Coordinate special orders and quotations in collaboration with field sales associates and manufacturers.
• Work closely with warehouse associates, customers, and field sales to ensure seamless order processing.
• Accurately process orders received through various channels such as phone, fax, mail, email, and verbally.
• Deliver precise answers to customer questions and address complaints, escalating when necessary.
• Perform essential data entry for orders, inquiries, and pricing information.
• Support backorder management by offering suitable substitutions and contacting manufacturers for updates.
• Maintain effective communication with all departments within the Distribution Center and field sales associates.
• Act as a vital liaison between customers and field sales associates.
• Propose improvements to customer service operations to the supervisor.
• Ensure compliance with all relevant policies, procedures, and safety regulations.
• Undertake additional related duties as assigned.

Requirements:

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or related fields, acquired through a bachelor’s degree, technical training, or equivalent experience.
• Less than one year of directly related experience is preferred.
• Demonstrated strong customer service and interpersonal skills.
• Effective oral and written communication abilities.
• Good decision-making and analytical skills.
• Ability to quickly and creatively resolve customer issues.
• Familiarity with pharmaceutical products, services, and distribution operations is beneficial.
• Strong organizational skills and meticulous attention to detail.
• Basic knowledge of Microsoft Word, Excel, and inventory management systems.

Key skills/competency:

• Customer Service
• Communication
• Issue Resolution
• Order Processing
• Data Entry
• Sales Support
• Pharmaceutical Knowledge
• Organizational Skills
• Microsoft Excel
• Inventory Management