Customer Service Specialist

Customer Service Specialist at RemoteHunter

This role supports customer satisfaction by providing courteous, professional, and efficient service to customers. The position involves generating outbound calls to specific low-volume accounts to maintain communication and support, ensuring smooth order processing and issue resolution.

Responsibilities

• Initiate monthly service calls to assigned low-volume accounts in the local area
• Update customers on new programs, promotions, products, and services
• Assist with issues such as missed shipments, price adjustments, and backorders
• Coordinate special orders and quotations with field sales associates and manufacturers
• Work with warehouse associates, customers, and field sales to ensure smooth order processing
• Process orders received via phone, fax, mail, email, and verbally
• Provide accurate answers to customer questions and complaints or escalate as needed
• Perform data entry for orders, inquiries, and pricing information
• Assist with backorders by offering substitutions and contacting manufacturers for updates
• Communicate with all departments within the Distribution Center and field sales associates
• Serve as a liaison between customers and field sales associates
• Suggest improvements to customer service operations to the supervisor
• Comply with all relevant policies, procedures, and safety regulations
• Perform related duties as assigned

Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or related fields through a bachelor’s degree, technical training, or equivalent experience
• Less than one year of directly related experience preferred
• Strong customer service and interpersonal skills
• Effective oral and written communication skills
• Good decision making and analytical abilities
• Ability to quickly and creatively resolve customer issues
• Familiarity with pharmaceutical products, services, and distribution operations
• Strong organizational skills and attention to detail
• Basic knowledge of Microsoft Word, Excel, and inventory management systems

Benefits & Perks

• Medical, dental, and vision insurance
• Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs and professional development resources
• Opportunities for mentorship, employee resource groups, volunteer activities, and more

Compensation

Salary range from $33,100 to $48,950, reflecting a national average which may vary by location.

Key skills/competency

• Customer Service
• Communication Skills
• Issue Resolution
• Order Processing
• Data Entry
• Outbound Calling
• Client Relations
• Organizational Skills
• Microsoft Excel
• Problem Solving