Customer Service Specialist

About the Opportunity

This Customer Service Specialist role supports customer satisfaction by providing courteous, professional, and efficient service. The position involves generating outbound calls to specific low-volume accounts to maintain communication and support, ensuring smooth order processing and issue resolution.

Responsibilities

• Initiate monthly service calls to assigned low-volume accounts in the local area
• Update customers on new programs, promotions, products, and services
• Assist with issues such as missed shipments, price adjustments, and backorders
• Coordinate special orders and quotations with field sales associates and manufacturers
• Work with warehouse associates, customers, and field sales to ensure smooth order processing
• Process orders received via phone, fax, mail, email, and verbally
• Provide accurate answers to customer questions and complaints or escalate as needed
• Perform data entry for orders, inquiries, and pricing information
• Assist with backorders by offering substitutions and contacting manufacturers for updates
• Communicate with all departments within the Distribution Center and field sales associates
• Serve as a liaison between customers and field sales associates
• Suggest improvements to customer service operations to the supervisor
• Comply with all relevant policies, procedures, and safety regulations
• Perform related duties as assigned

Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or related fields through a bachelor’s degree, technical training, or equivalent experience
• Less than one year of directly related experience preferred
• Strong customer service and interpersonal skills
• Effective oral and written communication skills
• Good decision making and analytical abilities
• Ability to quickly and creatively resolve customer issues
• Familiarity with pharmaceutical products, services, and distribution operations
• Strong organizational skills and attention to detail
• Basic knowledge of Microsoft Word, Excel, and inventory management systems

Benefits & Perks

• Medical, dental, and vision insurance
• Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs and professional development resources
• Opportunities for mentorship, employee resource groups, volunteer activities, and more

Compensation

Salary range from $33,100 to $48,950, reflecting a national average which may vary by location.

Key skills/competency

• Customer Service
• Communication
• Order Processing
• Issue Resolution
• Data Entry
• Account Management
• Pharmaceutical Knowledge
• Organizational Skills
• Microsoft Excel
• Inventory Management