7 days ago

Costco Program Coordinator

RemoteHunter

Hybrid
Full Time
$55,000
Hybrid

Job Overview

Job TitleCostco Program Coordinator
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$55,000
LocationHybrid

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Job Description

Costco Program Coordinator

The organization is a leading manufacturer of functional home and outdoor products with a rapidly growing business unit focused on bath remodeling. The Costco Program Coordinator role is essential for coordinating with the Costco support team to enhance satisfaction with the retail program nationwide.

Responsibilities

  • Support the Program Manager in quoting and selling leads in the CRM
  • Assist in processing payments in the OMS platform
  • Monitor and resolve member escalations promptly
  • Validate loan terms and payments for customers
  • Review, resolve, or cancel leads based on CRM dashboard data
  • Manage and understand the CRM and communication portals
  • Coordinate with local markets to complete and upload required paperwork to customer accounts
  • Analyze program performance and provide feedback for process optimization
  • Collaborate with marketing, sales, and operations teams to meet program requirements
  • Analyze escalation data with production, sales, and business admin managers to drive improvements
  • Support escalation meetings twice weekly to resolve major issues timely
  • Review notes related to appointments and service and route follow-ups appropriately
  • Lead continuous improvement efforts and share updates with internal stakeholders
  • Review final paperwork to ensure accurate document uploads for approval
  • Ensure proper processing of payments

Requirements

  • Bachelor's degree in business administration or related field preferred
  • 2+ years in Administrative, Program Coordination, or Project Management roles
  • Experience with Costco or similar big-box retail environment preferred
  • Strong organizational and multitasking skills with attention to detail
  • Ability to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office Suite and CRM software
  • Excellent verbal and written communication skills
  • Strong analytical skills and data interpretation ability
  • Customer-centric approach with strong relationship management skills

Benefits & Perks

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with matching)
  • Paid Time Off (Vacation, Sick & Company Paid Holidays)
  • Flexibility to work from home

Key skills/competency

  • Program Coordination
  • CRM Software
  • Payment Processing
  • Customer Escalation
  • Data Analysis
  • Process Optimization
  • Microsoft Office Suite
  • Organizational Skills
  • Communication Skills
  • Retail Operations

Tags:

Costco Program Coordinator
Program Management
Retail Operations
Customer Support
CRM
Escalation Management
Payment Processing
Data Analysis
Process Improvement
Microsoft Office
Sales Support
Administrative
OMS platform
Microsoft Excel
Customer Relationship Management

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How to Get Hired at RemoteHunter

  • Research the hiring company's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Customize your resume to highlight experience in program coordination, CRM, and customer support, specifically referencing big-box retail or Costco experience if applicable.
  • Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve escalations, analyze data, and drive process improvements, aligning with the Costco Program Coordinator role.
  • Practice behavioral interviews: Focus on questions related to organization, multitasking, customer-centricity, and collaboration with cross-functional teams.
  • Highlight CRM and Office Suite proficiency: Be ready to discuss your hands-on experience with CRM software and Microsoft Office, as these are critical for the Costco Program Coordinator position.

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