7 days ago
Costco Program Coordinator
RemoteHunter
Hybrid
Full Time
$55,000
Hybrid
Job Overview
Job TitleCostco Program Coordinator
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$55,000
LocationHybrid
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Job Description
About the Opportunity
The organization is a leading manufacturer of functional home and outdoor products with a rapidly growing business unit focused on bath remodeling. The Costco Program Coordinator role is essential for coordinating with the Costco support team to enhance satisfaction with the retail program nationwide.
Responsibilities of a Costco Program Coordinator
- Support the Program Manager in quoting and selling leads in the CRM
- Assist in processing payments in the OMS platform
- Monitor and resolve member escalations promptly
- Validate loan terms and payments for customers
- Review, resolve, or cancel leads based on CRM dashboard data
- Manage and understand the CRM and communication portals
- Coordinate with local markets to complete and upload required paperwork to customer accounts
- Analyze program performance and provide feedback for process optimization
- Collaborate with marketing, sales, and operations teams to meet program requirements
- Analyze escalation data with production, sales, and business admin managers to drive improvements
- Support escalation meetings twice weekly to resolve major issues timely
- Review notes related to appointments and service and route follow-ups appropriately
- Lead continuous improvement efforts and share updates with internal stakeholders
- Review final paperwork to ensure accurate document uploads for approval
- Ensure proper processing of payments
Requirements
- Bachelor's degree in business administration or related field preferred
- 2+ years in Administrative, Program Coordination, or Project Management roles
- Experience with Costco or similar big-box retail environment preferred
- Strong organizational and multitasking skills with attention to detail
- Ability to prioritize tasks and meet deadlines
- Proficiency in Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Strong analytical skills and data interpretation ability
- Customer-centric approach with strong relationship management skills
Benefits & Perks
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with matching)
- Paid Time Off (Vacation, Sick & Company Paid Holidays)
- Flexibility to work from home
Key skills/competency
- Program Coordination
- CRM Software
- Customer Service
- Data Analysis
- Process Optimization
- Microsoft Office Suite
- Retail Operations
- Payment Processing
- Project Support
- Communication Skills
How to Get Hired at RemoteHunter
- Understand the employer's mission: Research the leading manufacturer of functional home and outdoor products, particularly their bath remodeling unit.
- Tailor your resume: Highlight program coordination, CRM proficiency, retail experience (especially big-box like Costco), and customer-centric skills for this specific role.
- Showcase problem-solving skills: Prepare examples of how you've resolved escalations, optimized processes, and managed complex administrative tasks.
- Prepare for behavioral questions: Demonstrate strong communication, organizational, and analytical abilities crucial for coordinating nationwide retail programs.
- Emphasize remote work readiness: Showcase your ability to thrive in a remote environment, managing tasks independently and collaborating virtually.
Frequently Asked Questions
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01What kind of employer am I applying to through RemoteHunter for the Costco Program Coordinator role?
02What CRM software experience is most relevant for the Costco Program Coordinator position?
03How does the Costco Program Coordinator contribute to customer satisfaction?
04What level of retail experience is expected for this Coordinator role?
05Can you provide details on the remote work arrangement for the Costco Program Coordinator?
06What are the typical daily tasks for a Costco Program Coordinator?
07What kind of continuous improvement initiatives might the Costco Program Coordinator lead?
08What are the analytical responsibilities of the Costco Program Coordinator?
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