3 days ago
Content Specialist, Customer Education
RemoteHunter
Hybrid
Full Time
$110,000
Hybrid
Job Overview
Job TitleContent Specialist, Customer Education
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$110,000
LocationHybrid
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Job Description
About the Opportunity: Content Specialist, Customer Education
The organization is transforming how legal and professional services operate by integrating advanced AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. The Content Specialist, Customer Education will develop, organize, and maintain the primary customer-facing Help Center, focusing on creating and optimizing content that empowers customers to self-serve and understand products clearly and confidently.
Responsibilities
- Create and maintain clear, concise informational articles and how-to guides
- Revise and update content alongside product releases for accuracy and accessibility
- Process content requests from internal teams by editing existing content and creating new materials
- Translate complex support workflows, policies, and processes into clear, step-by-step documentation
- Enhance articles with visuals and ensure formatting supports readability and comprehension
- Maintain consistent terminology, tone, and style across articles
- Regularly review customer questions, search behavior, and feedback to update content proactively
- Test content from a user perspective for ease of use, accuracy, and actionability
- Track article performance metrics to inform improvements
- Ensure knowledge bases are structured, tagged, and formatted for accuracy and relevance
- Identify and close knowledge gaps by collaborating with stakeholders
- Audit existing content for accuracy, readability, and completeness
- Document and organize internal Standard Operating Procedures for content processes
- Assist with communicating content and product updates within the department
- Suggest improvements for workflows and content development practices
- Collaborate with Product and Marketing teams on new features and customer needs
- Keep internal teams informed of updates
- Gather feedback from customer-facing teams and end users to improve Help Center usability
- Work with the Customer Education Strategist to align content with broader education goals
- Partner with Support teams to validate accuracy and identify documentation improvements to reduce escalations
Requirements
- 3-4+ years creating knowledge content for SaaS products, including Help Center articles and training guides
- Experience working in fast release cycles within startup environments with strong attention to detail
- Background in customer service or support or strong understanding of support workflows
- Excellent writing and editing skills to explain technical concepts simply for non-technical audiences
- Knowledge of instructional design principles applied in written and visual formats
- Experience maintaining content libraries or knowledge hubs, including tagging, indexing, and version control
- Ability to collaborate effectively with Product, Marketing, and Support teams
- Bonus: skills in graphic design or multimedia editing; experience with content management systems or AI-driven workflows such as Notion or Confluence
Compensation
$94,000 - $126,000 USD
Key skills/competency
- Content creation
- Knowledge management
- Instructional design
- Technical writing
- Help Center optimization
- SaaS product documentation
- Content strategy
- Cross-functional collaboration
- Notion/Confluence
- AI-driven workflows
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in SaaS knowledge content, customer education, and fast release cycles, using keywords like 'content strategy,' 'instructional design,' and 'Help Center optimization.'
- Showcase your portfolio: Prepare a portfolio demonstrating clear, concise articles, how-to guides, and examples of translating complex information for non-technical audiences.
- Prepare for interviews: Be ready to discuss your experience with content management systems, cross-functional collaboration, and using metrics to improve content performance.
- Demonstrate domain expertise: Emphasize your understanding of customer support workflows and the value of self-service content in a SaaS environment, especially within AI-driven platforms.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the core focus for a Content Specialist, Customer Education at RemoteHunter?
02What types of content will I primarily create and maintain in this role?
03What kind of product environment should an applicant expect at RemoteHunter?
04How does the Content Specialist, Customer Education role collaborate with other teams?
05What tools or systems are relevant for content management in this position?
06How will I measure the effectiveness of the content I create at RemoteHunter?
07What is RemoteHunter looking for in terms of instructional design experience?
08What is the salary range for the Content Specialist, Customer Education role at RemoteHunter?
09Is a background in customer service beneficial for this Content Specialist position?
10What makes the Content Specialist, Customer Education role at RemoteHunter unique?
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