Content Specialist, Customer Education

About the Opportunity

The organization is transforming legal and professional services by integrating advanced AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. As a Content Specialist, Customer Education at RemoteHunter, you will develop, organize, and maintain the primary customer-facing Help Center, empowering customers to self-serve and understand products clearly and confidently.

Responsibilities

• Create and maintain clear, concise informational articles and how-to guides.
• Revise and update content alongside product releases for accuracy and accessibility.
• Process content requests from internal teams by editing existing content and creating new materials.
• Translate complex support workflows, policies, and processes into clear, step-by-step documentation.
• Enhance articles with visuals and ensure formatting supports readability.
• Maintain consistent terminology, tone, and style across articles.
• Review customer questions, search behavior, and feedback to proactively update content.
• Test content from a user perspective for ease of use and actionability.
• Track article performance metrics to inform improvements.
• Ensure knowledge bases are structured, tagged, and formatted for relevance.
• Identify and close knowledge gaps by collaborating with stakeholders.
• Audit existing content for accuracy, readability, and completeness.
• Document and organize internal Standard Operating Procedures for content processes.
• Assist with communicating content and product updates within the department.
• Collaborate with Product and Marketing teams on new features and customer needs.
• Gather feedback from customer-facing teams and end users to improve Help Center usability.
• Work with the Customer Education Strategist to align content with broader education goals.
• Partner with Support teams to validate accuracy and identify documentation improvements to reduce escalations.

Requirements

• 3-4+ years experience creating knowledge content for SaaS products.
• Experience with Help Center articles and training guides in fast release cycles.
• Background in customer service or a strong understanding of support workflows.
• Excellent writing and editing skills to explain technical concepts simply.
• Knowledge of instructional design principles in written and visual formats.
• Experience maintaining content libraries or knowledge hubs, including tagging and version control.
• Proven ability to collaborate effectively with Product, Marketing, and Support teams.
• Bonus: skills in graphic design, multimedia editing, or AI-driven workflows tools.

Compensation

$94,000 - $126,000 USD

Key skills/competency

Content Creation, SaaS, Help Center, Instructional Design, Editing, Collaboration, Customer Support, Process Documentation, AI, Knowledge Management