Collections Specialist
RemoteHunter
Job Overview
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Job Description
About the Collections Specialist Opportunity at RemoteHunter
This role supports a leading smart home security provider in the U.S., focused on protecting and connecting families, businesses, and commercial customers. As a Collections Specialist, you will deliver exceptional customer service by efficiently resolving account issues, ensuring compliance, and upholding quality standards.
Key Responsibilities
- Resolve inbound and outbound calls using multiple applications and screens.
- Respond to billing inquiries and efficiently resolve account issues.
- Negotiate and obtain payments immediately or postdate within 7 days.
- Direct customers to appropriate teams when issues are outside the scope of collections.
- Clearly explain billing charges and answer related questions.
- Use probing questions to overcome objections through negotiation.
- Meet monthly performance standards and goals.
- Comply with all compliance and quality assurance standards.
- Be flexible to work overtime on special projects as needed.
- Maintain attendance and adherence goals.
- Ensure a reliable high-speed internet connection (DSL, Cable, or Fiber with hardwired ethernet) with speeds of at least 25 mbps download and 15 mbps upload. 5G Home and Fixed wireless are not accepted.
Required Qualifications
- High school diploma or equivalent.
- Minimum of one year in first-party collections (non-A/R), including experience with car loan, financial, or credit card collections, payment processing, and arrangements.
- Customer service experience in a remote setting.
- Ability to navigate multiple computer screens and applications simultaneously.
- Strong negotiation skills.
- Basic typing, math, and problem-solving abilities.
- Strong verbal communication skills.
- Ability to multitask using multiple computer programs.
- PC experience or ability to learn basic computer functions.
Benefits & Perks
RemoteHunter's client offers a comprehensive benefits package, including:
- Access to healthcare benefits.
- 401(k) plan with company match.
- Short-term and long-term disability coverage.
- Life insurance.
- Wellbeing benefits.
- Paid time off, accruing up to 120 hours in the first year and increasing thereafter.
- Six paid holidays.
- Weekends and most holidays off.
Compensation
The starting hourly rate is $17.00, increasing incrementally by $0.50 every 4 weeks until it reaches $20.00 per hour after 24 weeks.
Training and Schedule
Initial onsite training will be for 9+ weeks in Jacksonville, Florida, from 8:00am – 4:30pm EST with a 30-minute lunch. Following training, the role transitions to remote work from home. Shift start times for remote work range from 10:00am to 12:30pm EST, Monday through Friday.
Key skills/competency
- First-party Collections
- Customer Service
- Negotiation
- Account Resolution
- Billing Inquiries
- Payment Processing
- Compliance Adherence
- Multitasking
- Verbal Communication
- Remote Work
How to Get Hired at RemoteHunter
- Tailor your resume for collections: Highlight specific experience in first-party collections, negotiation, and customer service. Customize it for RemoteHunter's client.
- Showcase strong communication: Prepare examples demonstrating your verbal clarity and ability to handle difficult customer conversations effectively.
- Emphasize remote work readiness: Detail your experience working remotely and your reliable home office setup, including internet specifications.
- Research company culture: Understand the values of smart home security providers and how customer service aligns with their mission.
- Prepare for negotiation scenarios: Practice responding to objections and securing payment arrangements, as these are core to the Collections Specialist role.
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