Cloud Operations Engineer

About Our Client

The organization operates in the supply chain execution software industry, addressing challenges related to optimizing supply chain operations, improving efficiency, and increasing productivity. It serves a diverse client base across various sectors with a global presence, providing technology solutions that support operational excellence.

About the Opportunity

The Cloud Operations Engineer plays a critical technical role within the global operations team, focused on cloud infrastructure management, production support, and security monitoring. This position ensures the reliability and performance of mission-critical systems across AWS, Windows, and Linux environments through continuous monitoring, incident response, and infrastructure management. The role operates within a follow-the-sun support model requiring shift coverage during weekends and holidays.

Responsibilities

• Provide production support in a global follow-the-sun operations model, monitoring systems and responding to incidents to maintain service continuity.
• Monitor infrastructure and application health through security and operations dashboards; manage alerts and SLA reporting.
• Deploy, manage, and maintain AWS infrastructure with emphasis on EC2 workloads across Windows and Linux.
• Configure and manage load balancers, including URL rewrite rules, routing policies, and SSL termination.
• Design and maintain high-availability AWS architectures with redundancy and failover procedures.
• Oversee backup and disaster recovery operations, including scheduling and restoration testing.
• Automate configuration management and application deployments using Ansible.
• Manage relational database infrastructure, including provisioning, patching, tuning, and backups.
• Troubleshoot and configure AWS networking components such as VPC, subnets, routing, DNS, and security groups.
• Handle incident escalation, maintain documentation, and contribute to support process improvements.
• Maintain runbooks and operational documentation; support automation initiatives.
• Support the transition to microservices and containerized architectures by providing operational expertise.

Requirements

• Bachelor’s degree in computer science, IT, or related field, or equivalent experience.
• 3-5 years of hands-on experience in cloud infrastructure, systems engineering, or production support.
• Availability for occasional weekend shift coverage in a follow-the-sun model.
• Proficient with AWS services including EC2, ALB/NLB, VPC, S3, and Backup.
• Experience administering Windows and Linux servers in IaaS environments.
• Skilled in Ansible for configuration management and application deployments.
• Experience designing and maintaining multi-AZ, auto-scaling, high-availability AWS architectures.
• Knowledge of load balancer configurations including URL rewrite and routing rules.
• Solid understanding of AWS networking components and VPN connectivity.
• Experience managing relational databases (MSSQL, Postgres, Oracle) including patching and performance tuning.
• Familiarity with security and operations monitoring, alert triage, and incident escalation.
• Ability to interpret infrastructure and application performance metrics.
• Proficient in scripting languages such as Bash, Python, or PowerShell.
• Preferred qualifications include AWS certifications, infrastructure-as-code tools (Terraform, CloudFormation), ITSM systems (Zendesk), monitoring platforms (Grafana), and familiarity with CI/CD and DevOps practices.

Pay Range and Compensation Package

• Starting salary of $120,000 per year.
• Compensation package is competitive and commensurate with experience and skills.

Benefits & Perks

• Health insurance covering medical, dental, and vision.
• Generous paid time off policy.
• Company-matched 401(k) retirement plan.
• Tuition reimbursement program.
• Employee assistance program for counseling and support.
• Discretionary employee bonus program.
• Employee discounts and perks through a professional employer organization.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Key skills/competency

• Cloud Operations Engineer
• AWS
• Production Support
• Infrastructure Management
• Windows Server
• Linux Server
• Ansible
• High Availability Architecture
• Database Management
• Networking