Client Success Manager
@ RemoteHunter

Hybrid
$120,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @remotehunter.com
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Job Details

About the Opportunity

The Client Success Manager (CSM) is responsible for ensuring clients achieve maximum value from RemoteHunter's solutions, fostering strong relationships, and driving product adoption. The role is critical in client engagement, AI adoption, retention, and expansion while addressing competitive positioning and roadmap discussions.

Client Engagement & Product Adoption

  • Serve as the primary client contact post-implementation.
  • Educate clients on new features and AI-driven efficiencies.
  • Identify underutilized features and guide value maximization.
  • Organize training sessions and product deep dives.

AI Adoption & Competitive Positioning

  • Communicate RemoteHunter's AI roadmap to clients.
  • Guide clients through structured AI adoption phases.
  • Identify and mitigate competitive threats.
  • Track market trends for proactive client discussions.

Renewal & Retention Strategy

  • Monitor client health and engagement for renewal readiness.
  • Address risks and competitive challenges preemptively.
  • Collaborate with internal teams for smooth renewals.

Expansion & AI Roadmapping

  • Identify additional AI adoption and expansion opportunities.
  • Partner with the Account Growth Manager for strategic discussions.
  • Engage further client stakeholders to expand influence.

Client Advocacy & Risk Management

  • Serve as a trusted advisor and address client concerns.
  • Advocate for client needs with internal teams.
  • Maintain accurate client records in Salesforce.

Qualifications & Skills

  • 3+ years in customer success, account management, or client engagement in SaaS or AI-driven technology.
  • Strong relationship-building, communication, and problem-solving skills.
  • Experience with AI adoption strategies, product positioning, and competitor analysis.
  • Proficiency in Salesforce or similar CRM tools.
  • Able to collaborate cross-functionally with Sales, Product, and Marketing teams.

Why This Role Matters

The Client Success Manager ensures clients thrive with RemoteHunter's AI solutions by driving engagement, mitigating risks, and enabling expansion, making it essential for renewals and growth.

About the Organization

RemoteHunter is dedicated to revolutionizing financial institutions through innovative AI solutions that improve customer support across digital and voice channels. The team believes in a symbiotic relationship between humans and AI, ensuring efficient service for both clients and staff.

Key skills/competency

  • Customer Success
  • Client Engagement
  • AI Adoption
  • Product Adoption
  • Renewal
  • Retention
  • Competitive Analysis
  • Risk Management
  • Salesforce
  • CRM
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How to Get Hired at RemoteHunter

🎯 Tips for Getting Hired

  • Research RemoteHunter's culture: Study their AI mission and team values.
  • Customize your resume: Highlight customer success and AI expertise.
  • Showcase CRM proficiency: Emphasize Salesforce and client management skills.
  • Prepare strategic examples: Discuss client engagement and risk mitigation in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce usage and CRM reporting.
Study RemoteHunter's AI roadmap details.
Practice competitive analysis and market trend tracking.
Understand technical onboarding and training processes.

Behavioral Questions

Describe a time you built strong client relationships.
Explain how you managed client concerns effectively.
Share examples of cross-team collaboration success.
Discuss handling high-pressure client retention challenges.

Frequently Asked Questions