Associate Resource Coordinator

About the Opportunity

The organization is a global leader in cybersecurity, dedicated to protecting the people, processes, and technologies vital to modern organizations. The Associate Resource Coordinator role provides essential support to the Professional Services team, ensuring the effective allocation of resources for customer engagements. This position involves daily collaboration with Resource Coordinators, Leadership, and Project Managers to maintain accurate resource schedules and conduct detailed analysis of forecasted schedules. This role reports to the Manager of Services Operations globally and works closely with other Services Operations team members.

Responsibilities

• Manage the Resource Request Queue to accurately reflect staffing decisions for professional services engagements within PSA solutions (FinancialForce).
• Create and manage resource requests and bookings for professional services engagements and resources using the PSA solution (FinancialForce).
• Enforce process compliance with consultants to maintain high system hygiene in the PSA tool.
• Track and report internally on scheduling status for Professional Services to ensure timely scheduling and staffing of engagements.
• Handle incoming staffing inquiries efficiently from both delivery and sales teams.
• Maintain written policies and procedures for all assigned functions.
• Run reports and provide comprehensive analysis on utilization trends, pipeline forecast, and resource capacity to support strategic scheduling and staffing decisions.
• Maintain and implement the Skills Repository program for resource management to ensure accurate skills data for staffing decisions.
• Manage and complete resource change requests, set up new hires in the PSA, and perform other resource maintenance tasks.

Requirements

• Four-year degree (or equivalent) with an emphasis in Business Management or a related field.
• 1 year of experience performing similar duties or 1-2 years of experience in customer service and operations, with knowledge of a professional services firm.
• Demonstrated ability to handle multiple tasks effectively, utilizing strong organizational, time management, and project management skills.
• Exceptional written and verbal communication skills are essential.
• Ability to interact professionally and productively with customers and internal team members at all levels.
• Capability to operate effectively and efficiently in a fast-paced environment.
• May require periodic passing of alcohol and/or drug tests during employment.

Benefits & Perks

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for personal recharge.
• Paid parental and adoption leaves.
• Professional development opportunities available regardless of level or role.
• Access to employee networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Globally recognized as a Great Place to Work Certified company.

Compensation

The base salary range for all U.S. candidates is $57,000 to $90,000 per year. This role is also eligible for bonuses, equity grants, and comprehensive benefits including health insurance and 401k.

Key skills/competency

• Resource Coordination
• Professional Services
• FinancialForce
• Project Management
• Scheduling
• Operations Support
• Data Analysis
• Process Compliance
• Communication Skills
• Customer Service