Associate, Payroll Client Services

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. Innovation is one of Remote's core values, and we've built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

The Associate, Payroll Client Services Role

The Associate, Payroll Client Services provides essential payroll support and guidance, managing complex multi-country payroll issues and high-volume client inquiries. This role ensures compliance and delivers excellent service by blending technical payroll expertise with proactive client communication and cross-functional collaboration.

Key Requirements

• Experience supporting payroll processing (end-to-end or selected steps) or equivalent support experience.
• Solid understanding of payroll fundamentals with working knowledge of regional compliance basics.
• Experience in client-facing or support roles, with the ability to manage routine inquiries and escalate complex cases when needed.
• Strong analytical mindset and attention to detail for reviewing payslips, identifying discrepancies, and supporting issue investigation.
• Comfortable working in fast-paced, international environments, with a willingness to learn and adapt.
• Strong communication skills: fluent in English, proficient in written and verbal communication, and comfortable using tools such as Slack, Zendesk, and spreadsheets.
• Team player who collaborates effectively across departments and contributes to positive team outcomes.
• Ability to learn and support multiple payroll-related products, applying product-specific workflows and guidance with support from Specialists (P3).

Key Responsibilities

• First-line support: Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
• Triage: Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Live messaging: Manage live messaging channels to support employees in real time, escalating issues when necessary.
• Multi-product support: Provide frontline support across multiple payroll-related products, following defined procedures and escalating product-specific complexities to Specialists when required.
• Regional support: Apply regional payroll requirements independently for standard cases; collaborate with P3 Specialists on complex compliance questions.
• Issue handling: Manage routine and moderately complex cases, escalating advanced or high-impact issues to Payroll Specialists or Payroll Operations as appropriate.
• Client interaction: Participate in customer calls when support is needed and collaborate with Customer Experience and other teams to deliver a smooth service experience.
• Cross-functional collaboration: Work with Payroll Operations, Customer Experience, and other teams to support timely and accurate payroll cycles.
• Documentation: Maintain detailed records of inquiries, resolutions, and updates in support tools and contribute to internal knowledge materials.
• Continuous improvement: Identify recurring issues and suggest small process enhancements to improve efficiency and reduce escalations.

Practicals

You will report to: Manager, Payroll Client Services. This is a full-time role with a fixed weekly schedule from Saturday through Wednesday. Candidates must be available to work weekends as part of their standard shift. The location for this role is EMEA.

Total Rewards and Benefits

Remote's Total Rewards philosophy ensures fair, unbiased compensation and equity pay, along with competitive benefits across all operating locations. We prioritize paying above in-location rates to support global talent and local wealth. Our salary ranges are determined by role, level, and location, with actual base pay depending on factors like skills, experience, business needs, and market demands. The annual salary range for this full-time position is $19,650—$44,200 USD. Some global benefits/perks include:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (asynchronous)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How You'll Plan Your Day (and Life)

We work asynchronously at Remote, allowing you to plan your schedule around your life, not just meetings. You'll be empowered to take ownership and be proactive, defaulting to action when in doubt. Your life-work balance is important, and you'll be encouraged to prioritize yourself and your family, fitting work around your needs. If that sounds like something you want, apply now!

Application Process

Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is our standard language. If you don't have an up-to-date CV, you can add a copy of your LinkedIn profile instead. The interview process typically includes:

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)
• Bar Raiser Interview
• Prior employment verification check

Diversity & Inclusion and AI Guidelines

Remote encourages applications from all ethnic groups, genders, sexualities, ages, abilities, disability statuses, and any other under-represented group. We prioritize a sense of belonging, offering 4 ERGs (Women, Disability, Queer, Minorities in Tech) and providing accommodations upon request. We also embrace AI as a valuable tool while prioritizing human creativity and authenticity, looking for candidates who balance innovation with genuine expertise. Please note we accept applications on an ongoing basis.

Key skills/competency

• Payroll Processing
• Client Support
• Global Compliance
• Issue Resolution
• Customer Service
• Data Analysis
• Cross-functional Collaboration
• SLA Management
• Zendesk
• Async Work