Customer Success Manager

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

What You Will Do

• Own and manage a portfolio of SMB and mid-market accounts, serving as the trusted advisor for all post-sale needs
• Proactively monitor account health signals and take action to reduce churn risk before it escalates
• Lead regular client check-ins and Quarterly Business Reviews to align on goals, surface issues, and strengthen relationships
• Identify and drive commercial expansion opportunities (new markets, additional headcount, upsells to premium services) across your book of business
• Coordinate internally with Operations, Legal, and Payroll teams to resolve client escalations efficiently
• Educate clients on EOR compliance requirements, employment law nuances, and product capabilities across multiple jurisdictions
• Manage the full employee lifecycle within your accounts, from onboarding through offboarding, ensuring accuracy and timeliness
• Maintain detailed, up-to-date records in HubSpot CRM, including notes, next steps, risk flags, and commercial pipeline
• Contribute to playbooks, internal documentation, and process improvements that raise the bar for the entire CS team

What We Are Looking For

• 2-4 years of experience in a Customer Success, Account Management, or client-facing B2B SaaS role
• Familiarity with EOR, PEO, global payroll, or international HR services is a strong advantage
• Demonstrated ability to manage 30-60+ accounts simultaneously while maintaining high satisfaction scores
• Commercial instinct: comfort with revenue conversations, identifying expansion signals, and collaborating with Sales on upsell motions
• Strong written and verbal communication skills in English (additional languages are a plus)
• Experience with CRM tools (HubSpot preferred) and support platforms (Intercom or similar)
• Structured thinker who can triage competing priorities and operate with minimal supervision
• Curious and proactive: you ask the second question, dig into root causes, and bring solutions rather than just problems

Nice to Have

• Experience working with clients across EMEA, APAC, and LATAM markets
• Background in or exposure to employment law, payroll processes, or global compliance
• Familiarity with Sandler or other consultative selling / client engagement methodologies
• Prior experience in a high-growth or scaling startup environment

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.Our benefits and perks. Being part of Remote People means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

Key skills/competency

• Customer Success Management
• Account Management
• Client Relationship Management
• SaaS Sales
• Global Payroll
• HR Compliance
• CRM Software (HubSpot)
• Customer Retention
• Upselling
• Client Onboarding