Payroll Customer Success Manager

@ Remote

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With a fully remote workforce from 6 continents, the team brings diverse talents to build a best-in-class HR platform.

What this job can offer you

This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact as a Payroll (PAY) and HRIS Customer Success Manager. You will work as a trusted advisor to customers, helping to shape, fine-tune, and improve payroll and HRIS products.

Key Responsibilities

• Develop deep expertise in Remote Payroll and HRIS services.
• Manage the customer journey to foster long-term partnerships.
• Identify upselling and cross-selling opportunities.
• Monitor customer complaints and resolve payroll related issues.
• Gather and relay customer feedback for product and experience enhancements.
• Educate and train customers on payroll processes.
• Monitor account health, prevent churn, and manage escalations.

What you bring

• Customer-facing experience in CSM or Account Management within international payroll/HR tech.
• Strong knowledge of global payroll software, systems, and compliance.
• Proven ability to onboard, grow, and retain customer relationships.
• Experience managing cross-departmental projects with strong organizational skills.
• Excellent communication skills and problem-solving ability.
• Self-driven and autonomous in fast-paced environments.

Remote Compensation Philosophy

Remote ensures fair, unbiased compensation that pays above in-location rates. The salary range is determined by role, level, and geographic location.

Application Process

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)
• Bar Raiser Interview
• Prior employment verification check

Benefits & Perks

• Work from anywhere
• Flexible paid time off and working hours
• Paid parental leave and mental health support
• Stock options, learning budget, home office budget
• Budget for local in-person social events or co-working spaces

How You’ll Plan Your Day (and Life)

Remote works asynchronous, empowering you to plan your schedule around your life. You are encouraged to take ownership and balance work with personal commitments.

How to Apply

Please fill out the application form and upload your CV in PDF format. Applications and CVs should be submitted in English. If needed, a LinkedIn profile can be provided.

Key skills/competency

• Payroll
• HRIS
• Customer Success
• Account Management
• Global Compliance
• Upselling
• Cross-functional Collaboration
• Training
• Communication
• Problem-solving