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Remote Unifi Tier 2 Support Specialist

Remote Leverage

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Original Job Summary

Job Overview

Remote Leverage is seeking a Remote Unifi Tier 2 Support Specialist. This role involves providing technical support, troubleshooting network problems, assisting with configuration and setup, and documenting support interactions.

Responsibilities

  • Provide technical support for Unifi Tier 2 issues
  • Troubleshoot network problems
  • Assist customers with configuration and setup
  • Document support interactions
  • Collaborate with team members to resolve complex issues

Qualifications

  • 1+ Years in a Unifi Tier 2 Support Specialist role or similar
  • Fluent English, both verbal and written
  • Stable internet connection, laptop, and headset
  • Energetic and upbeat personality
  • Team player with willingness to learn and improve

Key skills/competency

  • Technical Support
  • Unifi
  • Network Troubleshooting
  • Customer Service
  • Documentation
  • Collaboration
  • Communication
  • Remote Work
  • Problem Solving
  • Configuration

How to Get Hired at Remote Leverage

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to Unifi support.
  • Highlight remote work: Emphasize remote collaboration experience.
  • Prepare technical examples: Detail network troubleshooting scenarios.
  • Practice soft skills: Showcase clear communication abilities.

📝 Interview Preparation Advice

Technical Preparation

Review Unifi system documentation.
Practice network troubleshooting scenarios.
Test remote connectivity equipment.
Refresh technical support methodologies.

Behavioral Questions

Describe a past technical challenge.
Explain your remote work communication style.
Discuss teamwork during complex issue resolution.
Share experience with adapting to feedback.