Front Office Manager - DFW Airport Marriott
Remington Hospitality · Irving, TX
- On site
- Full-time
- $75,000 / year
- Irving, TX
Job highlights
- Oversee all front office operations at DFW Airport Marriott.
- Lead and schedule front desk teams for efficiency.
- Ensure high guest satisfaction and brand compliance.
- Manage daily front office procedures and inter-departmental coordination.
- Support operational goals through service improvements and staffing.
About the role
About Remington Hospitality
Remington Hospitality is an industry-leading hotel management company focused on delivering exceptional hospitality and strong performance across a diverse portfolio of properties. Since 1968, the company has emphasized being the best rather than the biggest, operating with an owner’s mindset to maximize rooms margin, house profit, and long-term asset value. Teams are empowered through disciplined operations, smart commercial strategy, and collaborative leadership to drive market share growth and measurable financial results. As Remington Hospitality expands its presence, including in the Caribbean and Latin America, it continues to prioritize high-touch guest experiences and a people-first culture where associates are supported to perform at their best.
Role Description: Front Office Manager - DFW Airport Marriott
This full-time, on-site Front Office Manager role at the DFW Airport Marriott in Irving, TX is responsible for overseeing all front office operations, including reception, reservations, and guest services. The Front Office Manager leads and schedules front desk teams, ensures efficient check-in and check-out processes, and maintains a welcoming, professional lobby environment. The role monitors guest feedback, resolves service issues promptly, and supports a culture of high guest satisfaction and brand-standard compliance. Daily responsibilities include managing front office procedures, coordinating with housekeeping and other departments, training team members, and overseeing cash handling and reporting. The Front Office Manager also assists with forecasting, staffing, and implementing service improvements to support both guest experience and operational goals.
Qualifications
- Proficiency in Front Office operations, including check-in/check-out, reservations, and lobby management.
- Strong Customer Service and Customer Satisfaction focus, with experience handling guest concerns and service recovery.
- Office Administration skills, including scheduling, reporting, and maintaining front office procedures and records.
- Effective Communication skills, both verbal and written, with the ability to lead teams and interact professionally with guests and colleagues.
- Previous hotel front office or supervisory experience, preferably in a full-service or airport hotel environment.
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
- Proficiency with property management systems (PMS) and basic Microsoft Office applications.
- High school diploma or equivalent required; hospitality or business-related education or certifications are a plus.
- Demonstrated leadership abilities, including coaching, performance management, and fostering an inclusive team culture.
Key skills/competency
- Front Office Management
- Hotel Operations
- Guest Services
- Customer Satisfaction
- Team Leadership
- Reservations Management
- Service Recovery
- Office Administration
- Property Management Systems (PMS)
- Staff Scheduling
Skills & topics
- Front Office Manager
- Hotel Management
- Guest Services
- Customer Service
- Team Leadership
- Reservations
- Front Desk
- Hospitality
- Operations Management
- Marriott
- DFW Airport
- Remington Hospitality
- PMS
- Supervisory Experience
- Service Recovery
How to get hired
- Tailor your resume: Highlight front office management, customer service, and leadership experience relevant to hotel operations.
- Showcase guest recovery skills: Provide examples of successfully resolving guest concerns and ensuring satisfaction.
- Emphasize leadership experience: Detail your ability to train, schedule, and manage front desk teams effectively.
- Demonstrate PMS proficiency: Mention specific property management systems you've used and your administrative skills.
- Prepare for behavioral questions: Be ready to discuss how you handle challenging guest situations and lead a team.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Front Office Manager at DFW Airport Marriott?
- The Front Office Manager oversees all front office operations, including reception, reservations, and guest services. This involves leading front desk teams, managing check-in/check-out, resolving guest issues, and ensuring high guest satisfaction and brand standards are met.
- What qualifications are essential for the Front Office Manager role at Remington Hospitality?
- Essential qualifications include proficiency in front office operations, strong customer service and satisfaction focus, office administration skills, effective communication, previous hotel front office supervisory experience, and proficiency with Property Management Systems (PMS).
- Is this a remote or on-site position for the Front Office Manager role?
- This is a full-time, on-site position located at the DFW Airport Marriott in Irving, Texas. Remote work is not an option for this role.
- What kind of schedule can I expect as a Front Office Manager?
- You should be prepared to work flexible schedules, including evenings, weekends, and holidays, as business needs require to ensure continuous front office coverage.
- What are Remington Hospitality's core values as a hotel management company?
- Remington Hospitality emphasizes delivering exceptional hospitality and strong performance, operating with an owner’s mindset, and fostering a people-first culture where associates are supported to perform at their best.
- Does Remington Hospitality offer growth opportunities for a Front Office Manager?
- Yes, Remington Hospitality is expanding its presence and prioritizes a people-first culture. While specific growth paths aren't detailed, the company's focus on development suggests opportunities for advancement within their portfolio.
- What is the importance of guest feedback and service recovery in this role?
- Monitoring guest feedback and resolving service issues promptly are crucial for maintaining high guest satisfaction and brand-standard compliance, key aspects of the Front Office Manager's responsibilities.
- What type of property management systems (PMS) experience is preferred?
- Proficiency with property management systems (PMS) is required. While specific systems aren't listed, experience with industry-standard PMS software used in full-service or airport hotels is beneficial.