Full-time Guest Experience Advisor
Remedy Place · New York, NY
- On site
- Full-time
- $45,760 / year
- New York, NY
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Job highlights
- Welcome guests and provide world-class hospitality.
- Recommend tailored treatments and memberships.
- Educate guests on wellness services.
- Support daily operations and events.
- Drive membership growth and revenue targets.
About the role
Job Title: Guest Experience Advisor
General Overview
Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting. As the Guest Experience Advisor, you’ll be the welcoming face of our club, delivering world-class hospitality and guiding guests through transformative experiences. You’ll curate memorable moments by recommending treatments, memberships, and services tailored to each guest’s unique wellness goals. This role is perfect for someone with a passion for hospitality, a love for wellness, and a knack for building genuine connections. If you thrive in a dynamic environment where no two days are the same and want to grow your knowledge of holistic self-care, we’d love to hear from you. Join us in creating an environment where everyone leaves feeling better than when they arrived.Essential Responsibilities
**Hospitality + Concierge Excellence:**- Be the first and last point of contact, creating a lasting positive impression with warmth and professionalism.
- Greet and check in guests, manage reservations, and provide seamless scheduling for treatments and experiences.
- Offer knowledgeable recommendations on Remedy Place services, memberships, retail items, and Food and Beverage options to enhance each visit.
- Lead personalized tours of the club, showcasing our unique offerings.
- Handle phone and text inquiries promptly, providing expert answers about services, memberships, and club amenities.
- Stay informed on the science and benefits of our holistic self-care services through Remedy’s continued education programs.
- Empower guests with insights about our remedies and help them find the perfect treatments to support their wellness journey.
- Deliver an exceptional guest experience by maintaining the highest standards of hospitality and care throughout every touchpoint.
- Collaborate with the club team to ensure smooth daily operations and a pristine environment.
- Assist practitioners with service setup and breakdown, ensuring all experiences meet our quality standards.
- Support the execution of in-club events, workshops, and group experiences.
- Assist with inventory tracking, restocking, and receiving deliveries.
- Take initiative to troubleshoot guest issues, scheduling conflicts, or operational challenges as they arise.
- Build genuine connections with guests to identify their needs and offer personalized membership recommendations.
- Play an active role in achieving club revenue targets by upselling services, memberships, and retail items.
- Share your passion for wellness to inspire guests to join the Remedy Place community.
What We’re Looking For
- Outstanding customer service skills with a consistently positive attitude.
- A natural ability to connect with high-profile clientele and build lasting relationships.
- A passion for holistic wellness and the desire to learn more about self-care practices.
- A solution-oriented mindset with strong problem-solving skills.
- Energetic, enthusiastic, and team-oriented with a strong work ethic.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities to thrive in a fast-paced environment.
PHYSICAL DEMANDS + WORK ENVIRONMENT:
- Ability to stand, walk, and move comfortably during work hours.
- Comfortable using laptops, phones, and other technology tools throughout the shift.
- Ability to lift up to 50 pounds and assist in setting up experiences.
- Flexibility to bend, kneel, and squat as needed to support operations.
- Comfortable working in high-temperature environments when needed.
- Weekend availability required.
WHY JOIN REMEDY PLACE?
- Be part of a pioneering wellness brand redefining the self-care experience.
- Expand your knowledge of holistic health and wellness through ongoing training and education.
- Work in a beautifully designed, luxurious space that promotes healing and human connection.
- Enjoy a dynamic and supportive team environment where no day is the same.
- Competitive salary and bonus plan
- Comprehensive Medical, Vision, + Dental insurance for Full-time employees.
- Partial employer contribution to dependent benefits for Full-time employees.
- Employee Assistance Program to support overall mental wellbeing.
- Life Insurance.
- Flexible Spending Options (Health Care + Commuter).
- 401K
- Employee Club Membership
Key skills/competency
- Guest Experience Advisor
- Hospitality
- Concierge
- Wellness
- Customer Service
- Sales
- Membership Sales
- Relationship Building
- Problem-Solving
- Communication
Skills & topics
- Guest Experience Advisor
- Hospitality
- Concierge
- Wellness
- Customer Service
- Sales
- Membership
- Social Wellness
- Client Relations
- Holistic Health
How to get hired
- Tailor your resume: Highlight hospitality, wellness passion, and sales achievements.
- Craft a compelling cover letter: Express your enthusiasm for Remedy Place's mission.
- Prepare for behavioral questions: Focus on customer service and problem-solving examples.
- Research Remedy Place: Understand their unique social wellness club concept.
- Showcase your communication skills: Be personable and articulate during the interview.
Technical preparation
Familiarize with spa/wellness terminology.,Practice recommending services based on needs.,Learn club management software basics.,Review sales techniques for memberships.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle difficult guest requests?,Share an experience building client relationships.,How do you stay motivated in a fast-paced role?
Frequently asked questions
- What are the typical working hours for a Guest Experience Advisor at Remedy Place?
- Weekend availability is required for this role. While specific shift details can vary, expect a dynamic schedule that accommodates club operations and guest needs. The role involves standing, walking, and movement throughout work hours.
- What kind of training does Remedy Place offer for its Guest Experience Advisors?
- Remedy Place provides ongoing training and education programs focusing on the science and benefits of their holistic self-care services. This ensures you stay informed and can effectively guide guests on their wellness journey.
- What is the typical career progression for a Guest Experience Advisor at Remedy Place?
- While specific paths vary, this role offers opportunities to deepen your knowledge of holistic health and wellness, enhance your sales and hospitality skills, and potentially grow within a pioneering wellness brand. Success in this role can lead to further responsibilities within club operations or membership management.
- How does Remedy Place support employee wellbeing?
- Remedy Place offers a comprehensive benefits package including Medical, Vision, and Dental insurance, an Employee Assistance Program for mental wellbeing, and a Life Insurance policy. They also provide Flexible Spending Options and a 401K plan.
- What are the key performance indicators for a Guest Experience Advisor at Remedy Place?
- Key performance indicators include delivering exceptional guest experiences, achieving club revenue targets through upselling services and memberships, building genuine connections with guests, and contributing to smooth daily operations.
- What does 'social self-care' mean at Remedy Place?
- At Remedy Place, 'social self-care' means integrating a healthy lifestyle with social life, allowing members to find balance and enhance their wellbeing within a luxurious lounge setting. It's about mutual enhancement rather than sacrifice.
- Can I apply for the Guest Experience Advisor role at Remedy Place if I have no prior wellness experience?
- While a passion for holistic wellness is desired, Remedy Place emphasizes outstanding customer service skills and a desire to learn. The company provides ongoing education, making it a great opportunity for individuals eager to enter the wellness industry.