Technical Analyst
Relatient
Job Overview
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Job Description
Technical Analyst at Relatient
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. Trusted by over 50,000 providers and recognized by Forbes and Deloitte, Relatient is known for its innovative and inclusive culture.
Your Role at Relatient
You will join the team as a Technical Analyst to enhance client experience, resolve client issues, and support troubleshooting efforts both via phone and email. You will manage support cases, update and monitor the support portal, and help guide clients to resolve issues, ensuring quality service delivery.
How You'll Make an Impact
- Enhance overall Relatient client experience.
- Resolve client complaints and troubleshoot issues effectively.
- Monitor support cases and manage case assignments.
- Guide clients on usage and solutions for user errors.
- Provide web portal training and continuous client updates.
What You Bring
A bachelor’s degree or equivalent experience is required, along with at least one year of experience in a customer support role, preferably in technical support. Familiarity with SQL (basic or intermediate queries) and programming/scripting fundamentals is needed.
Mindsets That Matter
- Act with purpose, focus, and accountability.
- Collaborate across teams and maintain clear communication.
- Continually seek improvements and automation to enhance efficiency.
Pay & Perks
The estimated pay for positions based in the U.S. is $21.00-$26.00 per hour, and benefits include medical, dental, vision, life and disability insurance, HSA contributions, 401(k) with company match, unlimited PTO, paid holidays, paid parental leave, and flexible work options.
Equal Opportunity
Relatient is proud to be an equal opportunity employer committed to building a diverse team. Accommodations are available during the application process upon request.
Location & Eligibility
This role is preferred to be based in the Greater Atlanta Metro area, though remote candidates with the right skillset are also considered. Applicants must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
To Learn More & Apply
Visit www.relatient.com for more information about our organization and to apply.
Key skills/competency
- Customer Support
- Technical Troubleshooting
- SQL
- Programming
- Communication
- Automation
- Client Service
- Case Management
- Problem Solving
- Web Portal Training
How to Get Hired at Relatient
- Research Relatient's culture: Review their mission, values, and industry news.
- Customize your resume: Highlight technical support and SQL skills.
- Prepare for interviews: Practice technical and customer service questions.
- Network strategically: Connect with current employees on LinkedIn.
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