Community Associate

Job Summary

Join IWG, a global leader in flexible workspaces, as a Community Associate and be the heart of our community! You will manage administrative and support needs for our customers, ensuring they can focus on their businesses. This role offers a fantastic work-life balance, competitive benefits, and opportunities for career growth within our expanding network.

The Opportunity

As a Community Associate, you will engage with a diverse range of clients, fostering a vibrant community within your assigned center. Your primary responsibility will be to handle all administrative and support tasks, ensuring a seamless experience for our customers.

A Typical Day at IWG

• Ensure the center is ready before opening and conduct post-cleaner checks.
• Handle diverse customer requests, including WiFi support, package management, and meeting room assistance.
• Manage incoming calls, assist with customer setups (projector, coffee), and ensure accurate service charging for invoicing.
• Process mail, sort, and manage further customer requests, confirming package deliveries.
• Assist customers with printing, invoices, and address facility issues like temperature control by logging service tickets.
• Collaborate with the Community Manager to organize and promote networking events, including creating and distributing e-invites and posters.
• Engage with prospective customers, highlighting the benefits of the IWG community and upcoming events.
• Manage the closing of the center, assisting departing groups and ensuring the space is tidy.

About You

We are seeking a proactive individual skilled in multitasking and dedicated to providing exceptional customer service. The ideal candidate will possess:

• Strong communication skills with the ability to build rapport and empathize with customer needs (1+ years of customer service experience preferred).
• A problem-solving attitude, taking ownership and finding effective solutions.
• A positive, enthusiastic demeanor, adaptable to dynamic situations.
• Proficiency in MS Office and general IT equipment.
• Legal eligibility to work in the country of application and be at least 18 years old.

What We Offer

• Competitive total compensation package including an hourly rate of $18.15 and a quarterly bonus plan.
• Excellent work-life balance with no standard nights or weekends.
• Generous paid time off, 11 paid company holidays, and a competitive 401K program with company match.
• Affordable and comprehensive health care benefits for full-time and some part-time employees.
• A bright, inspiring work environment and opportunities for training and career advancement.
• A professional community with a business casual dress code.

Key skills/competency

• Customer Service
• Community Management
• Administrative Support
• Problem Solving
• Communication Skills
• MS Office Proficiency
• Event Organization
• Customer Relationship Management
• Time Management
• Adaptability