Transit Operations Manager

About the Job

The Regional Transportation Agency (RTA) of Central Maryland is seeking a responsible, organized, and solutions-driven Transit Operations Manager to oversee the day-to-day operational activities of fixed-route and paratransit (demand response) services. This role ensures safe, efficient, and reliable transit operations in compliance with federal, state, and local regulations while maintaining a culture of safety and accountability.

Key Responsibilities

• Supervise transit operations staff including Operators, Dispatchers, and Supervisors.
• Manage scheduling, overtime requests, and daily operational activities.
• Provide quality customer service and handle public inquiries.
• Investigate and report on accidents, incidents, and disputes.
• Create and update operational processes and procedures.
• Mediate personnel issues and handle employee relations including discipline.
• Draft correspondence, compile reports, and analyze key performance indicators.
• Collaborate with planning, maintenance, safety, and customer service departments.
• Ensure compliance with Federal, ADA, State/Local Transit Laws and Collective Bargaining Agreements.
• Participate in recruitment, training, evaluation, and development of staff.

Minimum Qualifications

• Previous operations management experience in a transit environment.
• High School diploma or GED; 4 years direct supervisory experience in transit.
• Valid Commercial Driver’s License Class B or higher with Passenger (P) endorsement and no Airbrakes (L) restriction.
• Proficiency in Microsoft Word, Excel, Outlook, and Windows environments.
• Excellent communication skills in English.
• Ability to obtain and maintain a Medical Examiner’s Certificate (DOT Card).

Desirable Qualifications

• Undergraduate Degree.
• Fluency in Spanish and/or French.
• Experience in a union environment and familiarity with collective bargaining practices.

Working Conditions

This full-time, exempt position is based at 8800 Corridor Road, Annapolis Junction, MD. The role requires physical activity including outdoor work in extreme weather, extended periods of sitting, multi-tasking in a high-stress environment, and occasional vehicle operation. Applicants must be able to pass a DOT physical as required.

Key skills/competency

• Transit Operations
• Staff Supervision
• Customer Service
• Scheduling
• Regulatory Compliance
• Process Improvement
• Safety Management
• Incident Investigation
• Report Writing
• Team Collaboration