Mitarbeiter Customer Service
Refresco
Job Overview
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Job Description
About Mitarbeiter Customer Service at Refresco
Die Refresco Deutschland GmbH, mit Hauptsitz in Mönchengladbach, ist ein führender Hersteller von Fruchtsäften und Erfrischungsgetränken für Industrie- und Handelskunden. Mit rund 1.600 Mitarbeitern an mehreren Standorten bietet Refresco innovative Getränkelösungen und produziert namhafte Markenprodukte.
Your Responsibilities
In this role, you will be supporting the Customer Service Team in Mönchengladbach on a 24-month fixed term basis, working 20 hours per week. Your tasks include:
- Order entry, verification, and tracking for international clients.
- Creating and processing delivery notes and handling returns.
- Inventory control and ensuring on-time deliveries via coordination with various stakeholders.
- Customer communication regarding products nearing expiry in coordination with Key Account Management.
- Conduct performance evaluations on delivery and handling customer complaints supporting key accounts.
- General administrative tasks and efforts to deepen customer engagement.
Your Profile
Applicants should have a completed commercial training, for example, in industrial or forwarding business, coupled with experience in international order processing, or a degree in economics with a focus on logistics and some international trade experience. With at least three years in a similar role, strong organization, self-reliance, team spirit and excellent command over SAP/R3, MS Office and English communication skills are essential.
What We Offer
- Secure job in a flat hierarchy environment with fair pay.
- Sonderzahlungen including holiday, Christmas, and anniversary bonuses.
- Up to 30 days vacation plus additional employee benefits like a company beverage and subsidized bike leasing.
- Internal training platforms and various corporate discounts.
- A refreshing in-house drink to keep you energized.
How to Apply
If you are interested, please submit your application including a cover letter, CV, and relevant certificates via our career portal at www.refresco.de. For further inquiries, contact Julia Terlinden from Human Resources at bewerbung@refresco.com.
Key skills/competency
Customer Service, Order Processing, SAP, MS Office, Logistics, Communication, Coordination, Inventory Control, Problem-Solving, English Proficiency
How to Get Hired at Refresco
- Tailor your resume: Highlight international order processing skills and SAP experience.
- Emphasize logistics expertise: Include relevant training and certifications.
- Showcase problem-solving: Provide examples from previous roles.
- Prepare for English interview: Practice clear and concise explanations.
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