2 days ago
Customer Success Manager
Reflow
Hybrid
Full Time
$150,000
Hybrid
Job Overview
Job TitleCustomer Success Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationHybrid
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Job Description
About Reflow
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background.
- Curious & logical: You understand your customer’s business needs and apply to their product configuration.
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products.
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software.
- Experience supporting enterprise customers through security, data access, or compliance reviews.
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member.
- Influence product roadmap, and help define the culture of how we work with customers.
- Drive growth, contribute to PMF, GTM explorations.
We’re open to you starting part-time and evolving into full-time (contract or W2).
Compensation Range: $120K - $180K
Key skills/competency
- Customer Success
- SaaS
- Analytics
- Onboarding
- Retention
- Relationship Building
- Product Feedback
- Go-to-Market Strategy
- Workflow Optimization
- Enterprise Sales
How to Get Hired at Reflow
- Research Reflow's vision: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight B2B SaaS, customer success, and analytical problem-solving skills, focusing on quantifiable impact.
- Showcase entrepreneurial spirit: Prepare to share examples of how you've thrived in ambiguous startup environments or taken ownership of key initiatives.
- Prepare for product discussions: Demonstrate your curiosity about workflows, ability to uncover pain points, and strategic thinking in applying insights to product configuration.
- Emphasize communication prowess: Practice articulating customer value, structuring feedback, and building strong rapport in interview scenarios with Reflow.
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06Can the Customer Success Manager role at Reflow start part-time?
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