Team Lead

Team Lead at Reed & Mackay

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe. With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

About the Role

The main role of a Team Leader is to support their Operations Manager overseeing a small group of consultants. They will have the shared responsibility to ensure that the growth ambition of R&M is met, whilst retaining a high degree of service focus and team spirit. Team Leaders also support their team in an Operational capacity as well as managing their own client portfolio.

Key Responsibilities

• Monitor staff performance within your allocated team, with a view to providing direction, training, coaching and motivation to deliver agreed targets.
• Provide on the job advice, guidance, and support to the allocated team daily basis and liaise with your Operations Manager as appropriate.
• Organize, facilitate, and host monthly team meetings for the entire team and support new starter inductions.
• Ensure workload is balanced equally amongst team members and work in conjunction with your Operations Manager to flex staff when required for the wider business.
• Regularly monitor and identify any client processes and procedures impacting productivity within the team while Identifying and implementing opportunities to add value to each booking.
• Conduct regular one-on-one meetings with team members to provide feedback, support development and address any individual concerns.
• Maintain a detailed understanding of client policy and consistently review processes to ensure full compliance, addressing any discrepancies promptly while maximizing opportunities to enhance the customer experience.
• Attend and actively participate in client-facing meetings to provide operational insights and strengthen client relationships.
• Develop a clear understanding of client objectives and ensure all team activities align with their goals and expectations.

What We’re Looking For

• Excellent interpersonal skills.
• Ability to motivate and provide direction to individuals and team to achieve agreed targets.
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines.
• Sound knowledge of industry including extensive knowledge of fares, rates and industry practices.
• Excellent planning and organizational skills.
• Good at problem solving and solutions-based thinking.

Our Benefits

Reed & Mackay offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Reed & Mackay success. To promote balance, we offer paid time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Compensation

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $70,000 USD - $80,000 USD

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know people's different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included. Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring. Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.

Key skills/competency

• Team Leadership
• Operations Management
• Performance Monitoring
• Coaching and Development
• Client Relationship Management
• Travel Industry Expertise
• Problem Solving
• Organizational Skills
• Interpersonal Skills
• Resource Management