Senior Learning Experience and AI Enablement Designer

About Redis

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why Would You Love This Job?

We are seeking a Senior Learning Experience & AI Enablement Designer to join our team. You’ll love this role because you get to empower learners and teams through modern, scalable, and engaging experiences that make a difference in our internal GTM sales organization. This role focuses on designing and delivering modern, engaging, and scalable learning experiences, while also bringing innovation through AI and workflow automation to our internal GTM teams. You will transform complex technical concepts into clear, impactful learning content while leveraging AI, automation, and workflow innovation to drive scalability, engagement, and efficiency across the GTM organization. If you thrive at the intersection of learner-first design, innovation, and technology—and love shaping the future of enablement in a fast-paced environment—we’d love to hear from you.

What You’ll Do

Learning Experience Design

• Design impactful learning experiences: Apply adult learning theory and instructional design best practices to create modern, microlearning-based content that drives a sustained behavioral change.
• Translate complex knowledge: Convert complex technical product information into clear, actionable enablement experiences.
• Develop scalable programs: Build and manage onboarding and continuous learning programs across GTM Sales and Technical internal sales teams.
• Curate content libraries: Maintain scalable assets including playbooks, certifications, videos, and assessments.
• Advocate for the learner: Ensure every learning touchpoint is relevant, engaging, and accessible.
• Collaborate across teams: Partner with Product, Marketing, and Sales, and Sales leaders to identify capability gaps and deliver tailored enablement solutions.
• Measure effectiveness: Use performance data and learner feedback to refine programs for continuous improvement.

AI-Enhanced Enablement & Workflow Innovation

• Analyze workflows: Identify repetitive, manual, or inefficient workflows within enablement and GTM operations that can be optimized with AI and automation.
• Implement AI tools: Deploy knowledge assistants, chatbots, personalization features, and automated reporting to enhance learning and operational efficiency.
• Streamline processes: Build automation workflows and integrations across CRM, LMS, and collaboration platforms.
• Partner with IT and Ops: Align automation initiatives with governance, data integrity, and security requirements.
• Innovate continuously: Monitor emerging AI and learning technologies, applying them to improve enablement outcomes.

What You’ll Need To Have

• Bachelor’s degree with 3-5 years of experience in Learning Experience Design or Sales Enablement content development with a proven track record of building impactful programs.
• Technical proficiency with AI/automation tools (e.g., Python, APIs, Zapier, Workato, LLM-based assistants) and ability to prototype and deploy solutions.
• Demonstrated experience designing product enablement or technical learning content.
• Experience with publishing and tracking content within a CMS/LMS.
• Advanced in Google Suite (Slides, Docs, Forms, and Sheets).
• Excellent written and verbal communication skills, with strong attention to detail, design, and copy quality.
• Growth mindset with a passion for innovation, experimentation, and continuous improvement.
• Ability to manage multiple concurrent projects to ensure on time delivery and quality.
• Ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Ability to initiate and build relationships with people in an open, friendly, and accepting manner.

Extra Great If You Have

• Experience in the Tech Space (SaaS, Database, etc.).
• Proficient with eLearning tools such as Camtasia, Canva, Adobe Suite, & collaboration tools.

We Give Back To Our Employees

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and commuter benefits
• Frequent team celebrations and recreation events
• Home internet & phone stipend
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO

Key skills/competency

• Learning Experience Design
• Sales Enablement
• AI Enablement
• Workflow Automation
• Instructional Design
• Content Development
• LMS/CMS
• Technical Training
• Scalable Programs
• AI Tools and Automation