Senior Learning Experience & AI Enablement Designer
Redis · United States
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- Hybrid
- Full-time
- $124,000 / year
- United States
Job highlights
- Design engaging learning experiences for GTM sales.
- Leverage AI and automation for efficiency.
- Transform technical concepts into clear content.
- Develop and manage onboarding and continuous learning programs.
- Analyze and optimize workflows with AI.
About the role
About Redis
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Why Would You Love This Job?
We are seeking a Senior Learning Experience & AI Enablement Designer to join our team. You’ll love this role because you get to empower learners and teams through modern, scalable, and engaging experiences that make a difference in our internal GTM sales organization. This role focuses on designing and delivering modern, engaging, and scalable learning experiences, while also bringing innovation through AI and workflow automation to our internal GTM teams. You will transform complex technical concepts into clear, impactful learning content while leveraging AI, automation, and workflow innovation to drive scalability, engagement, and efficiency across the GTM organization. If you thrive at the intersection of learner-first design, innovation, and technology—and love shaping the future of enablement in a fast-paced environment—we’d love to hear from you.
What You’ll Do
Learning Experience Design
- Design impactful learning experiences: Apply adult learning theory and instructional design best practices to create modern, microlearning-based content that drives a sustained behavioral change.
- Translate complex knowledge: Convert complex technical product information into clear, actionable enablement experiences.
- Develop scalable programs: Build and manage onboarding and continuous learning programs across GTM Sales and Technical internal sales teams.
- Curate content libraries: Maintain scalable assets including playbooks, certifications, videos, and assessments.
- Advocate for the learner: Ensure every learning touchpoint is relevant, engaging, and accessible.
- Collaborate across teams: Partner with Product, Marketing, and Sales, and Sales leaders to identify capability gaps and deliver tailored enablement solutions.
- Measure effectiveness: Use performance data and learner feedback to refine programs for continuous improvement.
AI-Enhanced Enablement & Workflow Innovation
- Analyze workflows: Identify repetitive, manual, or inefficient workflows within enablement and GTM operations that can be optimized with AI and automation.
- Implement AI tools: Deploy knowledge assistants, chatbots, personalization features, and automated reporting to enhance learning and operational efficiency.
- Streamline processes: Build automation workflows and integrations across CRM, LMS, and collaboration platforms.
- Partner with IT and Ops: Align automation initiatives with governance, data integrity, and security requirements.
- Innovate continuously: Monitor emerging AI and learning technologies, applying them to improve enablement outcomes.
What You’ll Need To Have
- Bachelor’s degree with 3-5 years of experience in Learning Experience Design or Sales Enablement content development with a proven track record of building impactful programs.
- Technical proficiency with AI/automation tools (e.g., Python, APIs, Zapier, Workato, LLM-based assistants) and ability to prototype and deploy solutions.
- Demonstrated experience designing product enablement or technical learning content.
- Experience with publishing and tracking content within a CMS/LMS.
- Advanced in Google Suite (Slides, Docs, Forms, and Sheets).
- Excellent written and verbal communication skills, with strong attention to detail, design, and copy quality.
- Growth mindset with a passion for innovation, experimentation, and continuous improvement.
- Ability to manage multiple concurrent projects to ensure on time delivery and quality.
- Ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
- Ability to initiate and build relationships with people in an open, friendly, and accepting manner.
Extra Great If You Have
- Experience in the Tech Space (SaaS, Database, etc.).
- Proficient with eLearning tools such as Camtasia, Canva, Adobe Suite, & collaboration tools.
We Give Back To Our Employees
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:
- Competitive salaries and equity grants
- Unlimited time off to promote a healthy work-life balance
- H/D/V coverage along with 401K, FSA, and commuter benefits
- Frequent team celebrations and recreation events
- Home internet & phone stipend
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
Key skills/competency
- Learning Experience Design
- Sales Enablement
- AI Enablement
- Workflow Automation
- Instructional Design
- Content Development
- LMS/CMS
- Technical Training
- Scalable Programs
- AI Tools and Automation
Skills & topics
- Learning Experience Design
- Sales Enablement
- AI
- Automation
- Instructional Design
- Content Development
- LMS
- Technical Training
- GTM
- Workflow Optimization
- Python
- APIs
- Zapier
- Workato
- LLM
- SaaS
- Database
- Camtasia
- Canva
- Adobe Suite
How to get hired
- Tailor your resume: Highlight your experience in Learning Experience Design, Sales Enablement, and AI/automation tools, aligning keywords with the job description.
- Showcase AI proficiency: Emphasize your technical skills with AI/automation tools and your ability to prototype and deploy solutions.
- Demonstrate impact: Provide examples of how you've designed and delivered impactful learning programs and optimized workflows.
- Prepare for behavioral questions: Be ready to discuss your growth mindset, adaptability, and collaboration skills with Redis leaders.
- Research Redis culture: Understand their commitment to innovation, learning, and diversity to align your answers with company values.
Technical preparation
Master adult learning and instructional design principles.,Gain proficiency with AI/automation tools like Zapier, Workato.,Develop skills in designing technical learning content.,Practice creating scalable programs in an LMS/CMS.
Behavioral questions
Describe a complex technical concept you simplified.,How have you used AI to improve learning outcomes?,Share an experience managing multiple projects.,How do you adapt to shifting priorities and ambiguity?
Frequently asked questions
- What are the key responsibilities for a Senior Learning Experience and AI Enablement Designer at Redis?
- As a Senior Learning Experience and AI Enablement Designer at Redis, you will focus on designing and delivering modern, engaging, and scalable learning experiences for internal GTM sales teams. This includes transforming complex technical information into clear content, leveraging AI and automation for efficiency, developing onboarding and continuous learning programs, and analyzing workflows to implement AI-driven solutions.
- What qualifications are essential for this role at Redis?
- Redis requires a Bachelor's degree with 3-5 years of experience in Learning Experience Design or Sales Enablement. Essential qualifications include technical proficiency with AI/automation tools, experience in designing product enablement or technical learning content, familiarity with CMS/LMS platforms, advanced Google Suite skills, and a strong growth mindset. Excellent communication and project management skills are also crucial.
- How does Redis utilize AI in its enablement programs?
- Redis integrates AI and workflow innovation to enhance enablement. This involves deploying AI tools like knowledge assistants and chatbots, personalizing learning experiences, automating reporting, and streamlining processes across various platforms. The goal is to increase scalability, engagement, and operational efficiency within the GTM organization.
- What kind of benefits and perks does Redis offer its employees?
- Redis offers a comprehensive benefits package including competitive salaries, equity grants, unlimited time off, health and wellness coverage (H/D/V), 401K, FSA, commuter benefits, home internet/phone stipend, and learning and development opportunities. They foster a culture of curiosity, diversity, and innovation.
- Can I apply for the Senior Learning Experience and AI Enablement Designer role if I have experience in the Tech Space?
- Yes, experience in the Tech Space (SaaS, Database, etc.) is considered a significant advantage for this role. While not strictly required, it is listed as an 'Extra Great If You Have,' indicating that it would make your application stand out, particularly given Redis's industry.
- What is the estimated salary range for this position at Redis?
- The estimated gross base annual salary range for this role is $110,000 to $124,000 per year in specific US locations like New York, California, Washington, Colorado, and Rhode Island. Actual compensation depends on factors such as work location, qualifications, and experience. The total compensation package also includes benefits and potential bonuses or stock options.
- What kind of learning technologies does Redis expect candidates to be familiar with?
- Redis looks for candidates familiar with publishing and tracking content within a CMS/LMS. Additionally, proficiency with eLearning tools such as Camtasia, Canva, and Adobe Suite is considered a plus. Technical proficiency with AI/automation tools like Python, APIs, Zapier, Workato, and LLM-based assistants is essential.