Customer Success Manager, Hebrew Speaking

Who We Are

We're Redis. We built the product that runs the fast apps our world runs on. At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why You'll Love This Job

We are looking for a Customer Success Manager, Hebrew Speaking to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important customers of Redis. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What You’ll Do

• You will be the primary lead for our high-value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor.
• Lead the onboarding to help clients start using Redis's technological platform and drive adoption.
• Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
• Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy.
• Identify and mitigate churn risk proactively.

What You'll Need to Have

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
• Experience with Enterprise customers, and/or dynamic and technological accounts.
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
• Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills.
• Proven multitasking and prioritization skills.
• A Bachelor's degree from a University is a must.
• Fluent Hebrew or Arabic speaking.

Extra Great If You Have

• Experience with NoSQL databases or distributed caches.

We Give Back To Our Employees

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options.
• Yearly health and wellness budget for a healthy mind and body.
• Frequent team celebrations and recreation events.
• Lunch stipends.
• Home internet reimbursement.
• Learning and development opportunities.
• Ability to influence a high-performance company on its way to IPO.

Key Skills/Competency

• Customer Success
• Enterprise Software
• Relationship Management
• Client Onboarding
• Churn Mitigation
• Technical Aptitude
• Project Management
• Account Strategy
• Multitasking
• Hebrew Language