Global Talent Acquisition Director

Global Talent Acquisition Director

Position Summary

The Global Talent Acquisition (TA) Director is a strategic leader responsible for designing and executing a comprehensive global talent strategy that aligns with the company's long-term business goals. This role oversees all aspects of talent acquisition across multiple regions, ensuring the organization attracts, hires, and retains top talent while promoting a diverse and inclusive workforce. This role deals with high-volume call center roles with pressure to meet recruiting targets for external clients. It also will be responsible for strategic support roles for the company including but not limited to Senior and Executive level roles. This will be a very hands-on position, meaning the TA Director will also be recruiting, assessing, and interviewing candidates. The Global TA Director partners closely with executive leadership, HR, and business units to build a scalable, innovative recruiting function.

Key Responsibilities

Talent Acquisition Strategy & Leadership

• Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities for both support roles and high-volume call center roles.
• Lead and mentor a geographically dispersed team of TA supervisors, recruiters, and coordinators to ensure meeting class requirements.
• Establish scalable processes, technology solutions, and KPIs to drive consistency and excellence in hiring across all regions.
• Assess emerging TA trends, competitive intelligence, and global labor market insights to continuously update strategy.

Support Positions Hiring

• Partner with senior leadership to define hiring needs for critical and highly specialized roles.
• Oversee and participate in executive search and ensure alignment with company culture and leadership expectations.

Employer Brand & Candidate Experience

• Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets.
• Champion a high-quality, inclusive, and consistent candidate experience.
• Collaborate with Marketing and Communications teams to drive employer branding initiatives and digital talent marketing.
• Manage budget and ensure spending is effectively distributed.
• Drive global DEI recruiting strategies and ensure equitable hiring processes across regions.
• Implement practices that expand diverse candidate pipelines and ensure compliance with international employment laws.

Metrics, Analytics & Reporting

• Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics.
• Monitor performance against KPIs such as time-to-hire, quality-of-hire, cost-per-hire, and diversity metrics for different countries.
• Present hiring trends and insights to senior leadership and the board as needed.

TA Operations & Technology

• Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms.
• Work with developers to create automated processes and workflows with AI tools.
• Ensure operational efficiency, data integrity, and compliance across all systems.
• Manage relationships with external vendors, search firms, and staffing partners.

Compliance & Global Risk Management

• Ensure adherence to regional employment laws and global privacy/security requirements.

Qualifications Required

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 5+ years of progressive experience in talent acquisition, with at least 3 years in a global leadership role.
• Proven track record designing and scaling global recruiting strategies in high-growth or multiregional organizations.
• Proven record of managing teams remotely.
• Strong understanding of recruitment technologies and hiring best practices.
• Demonstrated success in building and leading high-performing global teams.
• Expertise with specialized support hiring.

Preferred But Not Required

• Bilingual in English and Spanish.
• Experience in multiple industries (hiring for Sales roles, a plus) or matrixed environments.
• Certifications such as SHRMSCP, SPHR, or Global Talent Management credentials.
• Experience with HRIS/ATS systems (Breezy - current ATS).

Key Competencies

• Strategic thinking and long-term workforce planning
• Executive presence and influencing skills
• Cross-cultural leadership and global mindset
• Data-driven decision-making
• Change management
• Project and program management

Success Measures

• Class targets met in timeframes required
• Improved quality and retention of new hires
• Stronger global and local employer brand presence
• Reduction in time-to-fill and improved TA efficiency
• High hiring manager satisfaction
• Scalable processes and consistent global TA operations

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

Key skills/competency

• Talent Acquisition Strategy
• Global Recruiting
• Team Leadership
• Employer Branding
• Candidate Experience
• DEI Recruiting
• ATS/CRM Implementation
• Data Analytics
• Executive Search
• Global Compliance