Senior Analyst, Customer Experience, Growth and Transformation

Senior Analyst, Customer Experience, Growth and Transformation at Red Ventures

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in either our South Charlotte, NC Headquarters or New York City office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

Our Growth and Transformation team is looking for a Senior Analyst, Customer Experience, Growth and Transformation. In this role, you'll work with RV business leaders partnering with Fortune 500 partnerships and interacting with Growth Media, SEO, Customer Experience, Creative, and Engineering disciplines through iterative experience optimization. You'll deep dive into visitor behavior and performance, advanced analytics and audience segmentation, and help ideate new features and tools that enhance the customer experience.

What You'll Do

• Operate as an owner utilizing data and a deep understanding of our users to identify areas to optimize and to develop solutions that enhance the experience, user engagement and performance of the site.
• Lead a team of associates to implement site testing initiatives and user-centric product features to streamline the customer experience and drive value to the business.
• Work directly with Engineering and Creative teams to define features, communicate tracking requirements, and create a site experience strategy & roadmap to bring your ideas to life.
• Gain valuable experience leading initiatives transparent to internal executives as well as external stakeholders.
• Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.
• Building new things that are cool, interesting, at the cutting edge of technology
• Drive growth in and contribute to the strategic direction of our RVGT Consumer Experience team.

What We Are Looking For

• 3+ years of experience with a proven track record of success in meeting performance goals in Customer Experience or Digital Operations.
• Experience in leading a team and developing talent through coaching, mentorship and direct management.
• Strong in data manipulation & analysis using Excel.
• Strong in SQL (Redshift preferred) and data visualization tools (Tableau, Looker, etc).
• Strong understanding of statistical significance and robust test analysis.
• Experience synthesizing data into actionable insights, building product roadmaps, and communicating recommendations to all levels of leadership.
• Strong team player with ability to communicate effectively across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers.
• Excellent organizational and communication skills.
• Passionate about understanding customer behavior and improving the quality of interactions.
• Desire to work hands-on in an entrepreneurial, performance-based, analytically driven, and fast-paced environment.

Compensation

Total Cash Compensation Range: $100,000-130,000 + bonus New York City Total Compensation Range: $125,000 - 175,000/year

Key skills/competency

• Customer Experience
• Digital Operations
• Data Analysis
• SQL (Redshift)
• Data Visualization (Tableau, Looker)
• Statistical Significance
• A/B Testing
• Product Roadmapping
• User Engagement
• Team Leadership