Technical Support Engineer Intern @ Red Hat
placeHybrid
attach_money $40,000
businessHybrid
scheduleFull Time
Posted 16 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @redhat.com
Recommended after applying
Job Details
Job Summary
At Red Hat, our interns are an integral part of the team. As a Technical Support Engineer Intern, you will actively contribute to day-to-day operations while working with a senior mentor in Raleigh. You will participate in real-world projects, learn about the Red Hat portfolio, and gain experience in all stages of the marketing and sales funnel.
Job Responsibilities
- Verify, organize, and update customer contact information
- Guide customers to register and use the Customer Portal
- Answer basic questions about the Red Hat subscription model
- Support customers with issues using Red Hat Enterprise Linux
- Call back customers to track technical issue status
- Network with other interns in a collaborative workplace
Required Skills
- Excellent written and verbal communication skills in English
- Ability to manage tasks, meet deadlines, and analyze data
- Willingness to learn and proactively work in a team environment
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions. With a community-powered approach, we deliver high-performing Linux, cloud, container, and Kubernetes technologies across 40+ countries. We foster a culture that values transparency, collaboration, and inclusion, where every voice is celebrated.
Key Skills/Competency
- Communication
- Customer Service
- Technical Support
- Data Analysis
- Teamwork
- Linux
- Open Source
- Mentorship
- Problem-solving
- Collaboration
How to Get Hired at Red Hat
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor skills to technical support requirements.
- Highlight Communication: Emphasize excellent verbal and written skills.
- Show Initiative: Include examples of proactive learning.
- Prepare for Interviews: Research Red Hat and its open source culture.
📝 Interview Preparation Advice
Technical Preparation
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Review Linux basics and troubleshooting.
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Practice data organization and analysis techniques.
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Study customer support software systems.
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Familiarize with Red Hat subscription models.
Behavioral Questions
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Describe a time you handled customer issues.
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Explain your process when learning new tools.
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Discuss managing deadlines in a team setting.
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Share how you approach problem-solving tasks.
Frequently Asked Questions
What does a Technical Support Engineer Intern do at Red Hat?
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