Senior Technical Support Engineer OpenShift
@ Red Hat

Hybrid
$130,000
Hybrid
Full Time
Posted 20 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @redhat.com
Recommended after applying

Job Details

Overview

The Senior Technical Support Engineer OpenShift role at Red Hat resolves non-routine technical issues and is critical for customer success. This role demonstrates good judgment in troubleshooting moderately complex problems with minimal supervision.

What You Will Do

  • Technical Support: Provide enterprise-level support, especially for PaaS and SaaS customers.
  • Platform Environments: Work in hosted platform environments, managed application services, and large-scale deployments.
  • Operating Systems: Strong Linux/Unix background using troubleshooting tools like curl, Wireshark, and crash analysis.
  • Cloud Technologies: Utilize knowledge of Azure, AWS, GCP, containers, and Kubernetes.
  • Additional Skills: Experience with CRI-O, Kubernetes, Open vSwitch, developer workflows, CI/CD (Jenkins), and scripting in Bash, Perl, Python, Java, or Ruby.

What You Will Bring

  • Resolve non-routine technical issues independently.
  • Employ advanced troubleshooting methods in technical challenges.
  • Maintain proactive customer communication and tailored updates.
  • Collaborate with engineering and development teams for solution development.
  • Mentor junior engineers and share technical expertise.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions. The company embraces open collaboration and inclusivity, offering flexible work environments including in-office, office-flex, and remote. Red Hat is committed to innovation via community-powered processes, placing customer success and high performance at the forefront.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Linux
  • Cloud
  • Kubernetes
  • Containerization
  • CI/CD
  • Scripting
  • Issue Tracking
  • Mentorship
Apply without a personalized resume

How to Get Hired at Red Hat

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight enterprise support and troubleshooting skills.
  • Showcase expertise: Emphasize experience with Linux, cloud, and containerization.
  • Prepare for interviews: Practice technical and scenario-based questions.
  • Research Red Hat: Understand their open source culture and mission.

📝 Interview Preparation Advice

Technical Preparation

Review Linux and Unix command fundamentals.
Practice troubleshooting using curl and Wireshark.
Familiarize with cloud platform basics.
Study container orchestration with Kubernetes.

Behavioral Questions

Describe a challenging support case solved independently.
Explain teamwork in troubleshooting customer issues.
Discuss a time you mentored a colleague.
Share experience handling confidential customer data.

Frequently Asked Questions