Associate Consultant

About the Associate Consultant Role at Red Hat

This is a client-facing role based in Mumbai. As an Associate Consultant, you will be an Engineer responsible for administering OpenShift setups for large Public Sector Undertaking (PSU) clients. Your core responsibilities include providing Root Cause Analysis (RCA) and resolving L2 tickets related to customer issues. You will also be expected to provide robust solutions to customer problems and create Standard Operating Procedures (SOPs) for day-to-day operations, ensuring seamless Day 2 support for the customer.

What You Will Do

• Implement automated, containerized cloud application platform solutions, focusing on critical infrastructure concerns like networking, storage, virtualization, security, logging, monitoring, high availability, and system resilience.
• Rapidly acquire proficiency in new technologies, including container orchestration, container registries, container build strategies, cloud storage, and software-defined networks.

Upon joining Red Hat, you will undergo an intensive training program covering Kubernetes and OpenShift technologies, alongside related DevOps and GitOps topics. Your skill set will evolve significantly during your first year, encompassing:

• Understanding of how to build production-ready container and virtualization platforms, seamlessly integrated with existing enterprise systems.
• Knowledge of how to deploy source code into running, scalable containers and virtual machines in an automated fashion at enterprise scale.
• Successful, collaborative delivery of customer requirements using Red Hat OpenShift.
• Knowledge of how a customer use case can be developed into a comprehensive project plan, aligning requirements with Red Hat’s technologies.
• Understanding of how Red Hat’s technologies can transform software delivery (DevOps/GitOps) practices at large organizations.
• Successfully implementing complex, large-scale container platform solutions in challenging customer environments.
• Helping peers learn DevOps/GitOps paired with container technologies.
• Contributing lessons learned, best practices, and how-tos to our internal and external communities of practice.
• Applying new technologies, frameworks, or methodologies to container platforms.
• Ensuring service reliability meets users’ needs, including internally critical and externally visible services.
• Utilizing software and systems engineering to design, build, and run large-scale, distributed, fault-tolerant systems.
• Participating in an on-call rotation within a geographically distributed team to provide 24x7x365 production support, responding to urgent customer issues.
• Practicing sustainable incident response and blameless postmortems.

What You Will Bring

• Prior experience working directly with enterprise stakeholders on diverse development and deployment projects.
• Advanced knowledge of Red Hat OpenShift Container Platform or underlying components like Kubernetes container solutions.
• Proficiency in Red Hat Enterprise Linux (RHEL).
• Experience implementing system infrastructure and cloud solutions, including data storage, networking, monitoring, and security.
• Ability to effectively communicate the value, progress, and metrics of key projects to technical and business stakeholders.
• A strong aptitude for self-study, quick learning, and practical application of new ideas.
• Passion for open source, software, tooling, and automation.
• Excellent written and verbal communication skills in English.
• Willingness to travel regularly.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, leveraging a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With associates spread across 40+ countries, Red Hat offers flexible work environments, from in-office to office-flex to fully remote, depending on role requirements. Red Hatters are encouraged to bring their best ideas, regardless of title or tenure, fostering a leadership position in open source due to its open and inclusive environment. The company hires creative, passionate individuals ready to contribute ideas, solve complex problems, and make a significant impact.

Inclusion at Red Hat

Red Hat’s culture is deeply rooted in open source principles: transparency, collaboration, and inclusion. This environment allows the best ideas to emerge from anywhere and anyone, empowering individuals from diverse backgrounds, perspectives, and experiences to share ideas, challenge the status quo, and drive innovation. Red Hat aspires for everyone to experience this culture with equal opportunity and access, ensuring all voices are not only heard but celebrated. The company encourages and welcomes applicants from all backgrounds.

Equal Opportunity Policy (EEO)

Red Hat is an equal opportunity workplace and an affirmative action employer. Applications are reviewed without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other legally protected basis.

Red Hat does not accept unsolicited resumes or CVs from recruitment agencies and will not pay related fees unless a written contract is in place. Red Hat supports individuals with disabilities and provides reasonable accommodations; for assistance with our online application, please email application-assistance@redhat.com. General inquiries about application status will not receive a reply.

Key skills/competency

• OpenShift
• Kubernetes
• Red Hat Enterprise Linux (RHEL)
• Containerization
• Cloud Solutions
• DevOps/GitOps
• System Administration
• Infrastructure as Code
• Incident Response
• Client Communication